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Setting up new store

Posted on 2004-09-03
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Last Modified: 2010-04-12
This may not be the right area, but it is as close as I can get.

I am hoping that some of you can provide some advice.
I have been tasked to bring in all the IT needs and Phone stuff to a new lager building.
This is for a business that belongs to my employers daughter.

Is there a site, or template to help me cover all the bases for this task?

I know it is asking a lot, my job depends on the successful outcome of this issue.

It is for a franchised florist shop, so I will be calling them with some of the requirements needed for their Server,

There is 1 Server and 5 PC’s.

I need to keep in mind that the shop may expand a bit.

Most of the IT stuff I have a basic idea, but I have never done phone lines before.

I need some advice on Phone boxes and setting up a phone system. I know there are choices out there, this is for a small business, 6 maybe 8 phones, but the ability in holoiday times to field calls so that if everyone is busy, we still can place more calls on hold.

Thanks in advance for any and all help.

Michael.
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Question by:Linux_Hawk
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scampgb earned 500 total points
ID: 11974896
Hi Linux_Hawk,

You should take a look at Asterisk PBX (http://www.asterisk.org).

It's a fully-featured PBX system that runs on Linux.  It will do internet telephony (SIP etc), but also handles standard analogue phones - which I guess is your requirement.
You're able to have voicemail, announcements, call routing and pretty much anything else you could ask for.

You can get hardware cards for plugging telephones into (FXS) and for plugging analogue lines into (FXO).
Take a look at the Wildcard TDM400P - http://www.digium.com/index.php?menu=wildcard_tdm400p2

You might want to consider using IP hardphones such as the Grandstream BudgetTone range - http://www.grandstream.com/y-bt100.htm
The benefit of this is that you can add extra extensions simply by plugging them into the LAN (and adding them to the config!).

I'd suggest that you set up Samba on the Linux box for file sharing, and the job's done :)


As for expansion, I'd suggest use IP phones - so you just have to plug in more.
You can add extra FXO ports for the outside lines - if your environment really scales, you can get a Wildcard TE410P - this will give you 120 (assuming E1) lines! :-)

If the business expands to more than one site, you can set up an Asterisk server there and use IAX between the two :)

I hope that this helps give you a taster of what can be done.  Let me know if you need any more detailed info.
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by:Linux_Hawk
ID: 11999051
In the future I will be looking at Linux solutions, but I am currently the new guy, and this is a 100% Microsoft shop at this time.

I need something a bit more main stream.
The Asterisk looks intresting, but for now I just need to know more of what I can expect to do on my end after the phone company runs thier stuff up to the building.

Again thanks in advance...
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by:scampgb
ID: 12035028
Hi Linux_Hawk

Sorry for the delay in getting back to you, I've been away.

Sorry, I can't really advise you on the best sort of PBX to buy.  As you said, there are a wide variety of them on the market.

As you posted your question in the VoIP section I assumed that you were interested in an IP-based solution.

I don't quite understand why you accepted my answer if it wasn't what you wanted though.  I suggest that you post a question in Community_Support asking for this question to be reopened.

Good luck!
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LVL 15

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by:scampgb
ID: 12082412
Hi Linux_Hawk

Did you get any further with this?  I suggest that you ask for the question to be reopened, or deleted if you didn't get the answer you needed.

Thanks
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