Exchange 2003 OWA email links not working

Posted on 2004-09-03
Last Modified: 2007-12-19
Has anyone encountered the following problem? When clicking on a link from exchange 2003 OWA you get a “You are not authorized to view this page” It seems to be the redir.asp is not working or some kind of permission problem. I have already enabled the exchweb/bin’s permissions to anonymous and basic authentication but it still does not work. I also stopped and restarted the service(default web site) but did not work. Any help would be greatly appreciated. Thanks Example:
Question by:mcfr6070
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Expert Comment

ID: 11976023

You don't have digest authentication turned on Exchweb directories do you?

Also, do you have form based authentication turned on?

You might want to review this article to make sure everything is setup properly ... (it's 2K but relevant);en-us;839357

Author Comment

ID: 11976120
This is what I have turned on, anonymous , basic authentication and Intergrated authentication.
I am not redirecting to https for now, I have not implemented the owa to production yet. The link you provided will help when I set up the https, however for now I would like to find out why this problem is occurring. Any ideas?

 Where do i check for form based authentication?
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Expert Comment

ID: 11976213
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LVL 12

Expert Comment

ID: 11976220
Why are you doing a redirect?
LVL 12

Expert Comment

ID: 11976248
hmmm ..nevermind ... I read the question wrong ...  I would turn off Integrated authentication for now .. and enable FBA for the security benefits, as well as to get the logon page ... then we can go from there ...
LVL 12

Accepted Solution

BNettles73 earned 500 total points
ID: 11976257
fyi ... check out this article ...

Troubleshooting Outlook Web Access logon failures in Exchange 2000 and in Exchange 2003;en-us;327843

Author Comment

ID: 11978867
This is what I have done so far.
1. All the steps the doc stated.
Repeat step a through step c for the following directories:
did it to the exchange server and on the iis i did the exchweb, bin and res directories only, not the winnt\system32 etc. I had to add the authenticated (were not there) user account for some of the directories and i granted the permission per the doc.

From doc " 3. Grant the Authenticated Users group a minimum of Read and Execute permissions, Read permissions, and List Folder Contents permissions on the appropriate Exchange and Microsoft Windows directories."
Not sure if i needed to do it on the iis server dir or the exchange or both??

- I unchecked the basic authentication and integrated windows auth on the iis exchweb and everything below that.

-In the exchange server, was i suppose to uncheck the integrated windows auth. I left it alone for both the public and the exchange dir?

-This was kind of confusing, the doc states to put the domain name with the \ . so would it be like \mydomain or

\, or \mydomain.local ??? I had mydomain changed it to \mydomain for now ???

So far with the following changes I am still receiving the (restarted the service on the iis default website several times along with the exchange virtual server)

You are not authorized to view this page
You might not have permission to view this directory or page using the credentials you supplied.

Next I need to turn on the FBA, and I will test it and post again. Might not get to it until after the weekend. thanks for your help.
LVL 12

Expert Comment

ID: 11980207
Step 1 is for Exchange
Step 2 is for IIS
Step 3 is for Exchange and IIS at the WIndows directories and files
     Step 4 goes through the necessary permissions to be set for Step 3

It says from what I've seen to type the NetBIOS name of your domain or use a backslash (\). I would keep using the backslash .... If this is configured improperly it could be the primary cause ...

That being said, OWA should've worked out of the box ... if the above do not help, it may be time to take a step back and reinstall exchange over top of what you have ... (this does not mean uninstall) ... please ask if you don't understand ...

If there are no mailboxes on the server I would consider uninstalling exchange and then IIS ... and then reinstall iis and then exchange .... sometimes it is easy to get caught up in troubleshooting some minute permissions issue when an reinstall could fix everything in minutes ...

Author Comment

ID: 12010034
I changed the permissions on the IIS server and I was still getting the error. I rebooted the server and gave it another try and I stopped getting the errors…I’m a happy camper. Thank you for your help..

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