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Palm Sync works when Laptop is undocked and not docked.

Posted on 2004-09-03
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Last Modified: 2010-04-14
I have a laptop running Windows 2000. The problem is that i am not able to sync with my palm when the laptop is docked, however I found out that when I undock the laptop I am able to sync with my palm. How can I get the palm to sync back when docked.
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Question by:deshi777
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13 Comments
 
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Expert Comment

by:sqwasi
ID: 11975607
deshi777,
What type of cable are you using to synch your palm?  Serial (COM) or USB?  If it is a serial cable it is possible that when you dock the laptop that it adds the docking station's com port to the list of available com ports.  Then in your hotsync software you would need to specify the docking station's com port instead of the laptop's comport.  Also it is possible that the com port is bad.  Or if it is USB the USB port could be bad.  I would test another device on in that USB port. I hope this helps.
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by:deshi777
ID: 11976133
It is a USB cable I've tried all 5 ports on the docking station, I'll test another device I'm actually thinking it might be something in the hardware profile just not sure though.
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Expert Comment

by:sqwasi
ID: 11976267
Have you check the Device Manager when it is Docked?  Are there any errors on the USB devices?
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Author Comment

by:deshi777
ID: 11976946
There is a Device Error 10 under Palm Device when undocked and docked.
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Expert Comment

by:sqwasi
ID: 11977056
Hmm . . . That might be the first place to start.  I would first try uninstalling the device and reinstalling it.  If that failed you might try uninstalling all of the palm software, rebooting a few times, and then reinstalling the software.  Are there any specific details on the error on the palm device?
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Author Comment

by:deshi777
ID: 11977132
Yes that was the first thing I've tried I uninstalled all the palm software, then it still occurs when I try to sync but I was still able to sync with it undocked.
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Expert Comment

by:sqwasi
ID: 11977242
Did you find out if any other devices work in those USB ports?
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Author Comment

by:deshi777
ID: 11977290
Not yet I won't be able to do that till Tuesday. I'll post again on Tuesday if another usb device worked thanks for you help.
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Author Comment

by:deshi777
ID: 11996761
I tested it with another usb device and it doesn't detect it either.
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Accepted Solution

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sqwasi earned 125 total points
ID: 11997203
Deshi777,

It looks like your problem is either that the USB ports are physically bad or there is a problem with the drivers for the USB ports on the docking station (improper drivers, old drivers, conflicts, etc.)  Also, have you tried uninstalling the USB ports and root hub?  You can uninstall everything under the USB menu in the device manager.  Then reboot and it will reinstall everything.  You could also check if the manufacturer of the docking station has updated drivers for the docking station.  If it is just damaged ports then you might need to replace the docking station.  Contact the mfg.
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Expert Comment

by:sqwasi
ID: 12013419
Deshi777,
Have you gotten anywhere on this problem?
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Author Comment

by:deshi777
ID: 12030521
I called dell and replaced the docking station thanks for the help.
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Expert Comment

by:sqwasi
ID: 12032127
Great to hear it!
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