My son has been at JMU (James Madison University) 2 weeks and cannot connect to their site. He has a connection that has been verified to be working by NTC. NTC is the cable company that provides the connection. NTC sent a technician who hooked up his laptop and the connection worked. The technician told us that we needed an Ethernet card. We called Dell they noticied the Win Socks were missing we installed them per their instructions and also deleted and rebuild the nework connection. We have ran ip config we have renewed the config, We have pinged the server all with no sucess. Since the ethernet card is integrated in the motherboard it had to be replaced. Dell sent someone out to do that and It still does not work his network connection says Intel R pro/1000 MT network Connection. Computer Dell Optiplex GX 260. We
bought this computer through the JMU program. It does not connect and we are running short of patience.This connection workd last year at school. When my son was at home he was connected to a Siemens Speedstream SS2510 power line router. I also set up a local network in this home configuration. My Son's connection at home was at the other end of the power line with an adapter that plugs into the USB port.
We desperately need this computer to get class work done. I need someone to follow this through to own the
customer experience of getting a resolution, I'm sure there are many talented people in your exchange that would love to attack this challenge. I would appreciate you attention to this manner. I gave all the points I have to get this resolved.