Solved

Changed Broadband ISP from Comcast to RCN and now cannot access the internet

Posted on 2004-09-04
5
313 Views
Last Modified: 2013-12-14
System: Home Made Intel P4 2.8GHz, Asus P4P800D mobo, 512MB RAM, 3COM gigabit NIC...

I recently moved to a new apartment, and in the process was forced to change my ISP from Comcast to RCN.  I had had software installed for Comcast and knew well enough to uninstall it once I moved into my new place, however even when the modem is connected directly to the NIC in my computer (normally connected to a switch to share the connection with my roomate) I am unable to connect to the internet.  I still see the animated comcast "C" in the top right hand window of explorer, so I know that somewhere their software still exists.  Their folder still exists under Program Files, however all it has inside are empty folders (not even hidden files).

I have tried release/renew, changing NIC settings, as well as changing my connection settings (though XP will not let me delete the connection).  When I do ipconfig it lists a local IP that I cannot connect to even from my roomate's computer when the two were connected via a switch.

NOTE: RCN says that there is no software necessary to install.  Have spent over an hour on the phone with Comcast "technical" support and in all their wisdom, they believe that there's no way to fix the computer.

There's probably more I'm meaning to say, so please ask if anything is unclear or if you need further information.  Thanks in advance...
0
Comment
Question by:mmb8884
  • 3
  • 2
5 Comments
 
LVL 79

Accepted Solution

by:
lrmoore earned 500 total points
ID: 11982211
Assuming that you are using XP, try resetting the TCP/IP stack..


Reset TCP/IP in XP:
http://support.microsoft.com/default.aspx?scid=kb;[LN];299357
0
 

Author Comment

by:mmb8884
ID: 11982841
wow...yes I did leave  out  one of the  largest details.  I am in fact running Windows XP  Pro.
0
 
LVL 79

Expert Comment

by:lrmoore
ID: 11999982
Any updates for us? Did you reset the stack ?

0
 

Author Comment

by:mmb8884
ID: 12028819
I followed the directions given by the page you sent me a link to on MS' site, however the computer was still unable to access the internet (appeared to have no change).
0
 

Author Comment

by:mmb8884
ID: 12040262
I had a friend look at the system and call RCN.  Through his "wisdom" he concluded that it had to be hardware related and suggested I throw a new NIC in a PCI.  After a few minutes of installing the driver and configuring the card I got the popup in the bottom right hand corner of the screen saying I was connected at 100Mb/s.  Opened Explorer and up came google.com.  My friend decided that the integrated NIC on the mobo must just have died, and whether or not he's right, a new NIC revived the system.

Thanks for your help lrmoore, I apologize, I didn't realize that this would have had such a simple fix, though was always a head scratcher.  I appreciate the effort though so I'll give you the points since no one else posted.  Thanks again, and thanks to anyone else that was thinking of/for me, but just didn't get around to posting...maybe next time!
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Home Network Bandidth 3 145
Prioritize SIP traffic on Cisco Router 6 93
ASA 5505 Slowing Internet 11 120
Monitor network bandwidth hogs 8 73
This solves the problem of diagnosing why an internet connection is no longer working. It also helps identify the likely cause of the lost connection if the procedure fails to re-establish your internet connection. It helps to pinpoint the likely co…
Cable Modem Provisioning from DPoE compliant server  This Article is to support CMTS administrators to provide an overview of DOCSIS compliance configuration file, and to provision a cable modem located at customer place from a Back office serve…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now