Best TAPI-compliant CTI Application?
Posted on 2004-09-04
We just had a Nortel BCM 400 installed, with the CTI option enabled. However, the Nortel Personal Call Manager that comes with the system is absolute garbage. Since I already have the CTI server ability, I need a client-only package. I have scoured google and installed several potentials, like ProCall and TapiCall, but they are not great.
Here is what I am looking to do:
1. Integrate with outlook so this application has access to my contacts and I can dial from this.
2. A "hotkey" function (say, set the app so that from any application, highlight a phone number, press f12 and it dials.)
3. The ability to use standard functions like Conferencing, Hang up, Forwarding, Transfer, etc.
4. Nice looking screen pops in the bottom right hand corner of the screen that show the number calling and who it is if it matches someone in my contacts, with the ability to take the call.
It's amazing how much better I feel the client should be than the one's I've found--anyone found one that works for them or have any suggestions?