Solved

Outlook 2003 have 2 personal folders one gives error messages when I click on it, unable to delete it

Posted on 2004-09-04
5
178 Views
Last Modified: 2010-04-08
I have Outlook 2003 installed on a laptop it is an upgrade from Outlook XP. In the left view I get 2 folders both named Personal Folders one has an icon next to it that looks like a house and the other one has an icon that looks like a stack of folders.
The Personal Folders with the house icon works fine and has all my email folders in it. The Personal Folder with the stack of folders icon is the problem, when I click on it I get the following error message:   The set of folders could not be opened. I want to delete this folder since and I cannot. I have tried right clicking but cannot delete it. I have run scanpst.exe. When I choose File -> Data File Management I only have one file: C:\Documents and Settings\jsl\Local Settings\Application Data\Microsoft\Outlook.pst

Please help
0
Comment
Question by:jlhome
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 10

Expert Comment

by:dis1931
ID: 11983140
Did you go to File menu in Outlook and then Data File Management, make sure you only see one.  I am not sure what scanpst.exe is but i don't appear to have it...and i have 2003.???

Dis
0
 

Author Comment

by:jlhome
ID: 11983161
Yes I did go to File menu in Outlook and then Data File Management, to make sure I only see one.
0
 
LVL 10

Accepted Solution

by:
jayca earned 500 total points
ID: 11983413
Create a new mail profile, then add the PST you want and call it good.  Your profile got corrups somehow in the upgrade.

0
 
LVL 7

Expert Comment

by:LimeSMJ
ID: 11983442
Sounds like you have an orphaned PST file reference.  It may be a registry error from the upgrade perhaps...  I've had this happen to me sometimes but I can't recall the exact registry edit that I did.

Look at:  http://support.microsoft.com/default.aspx?scid=kb;en-us;241880&Product=out

I know for a fact that I did edit the Outlook Settings in:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings

The key is different but maybe it will work.  Backup your PST file just in case.
0
 
LVL 15

Expert Comment

by:will_scarlet7
ID: 11983877
You could also go to "Mail" in the control Panel and then click on "Data Files". This should bring up a list of the Data files being referenced by Outlook (even orphaned ones) and allow you to remove the one that is no working. If however it has "Mail Delivery Location" marked for that one you will first need to go to edit account settings and change the data file that your accounts are set to deliver mail to then delte to data file as explained above.

God bless!

Sam
0

Featured Post

SendBlaster Pro 4 - Bulk Email Sending Software

SendBlaster 4 Pro - Best Bulk Emailing Sending Software
Automatic Subscribe / Unsubscribe Processing
Great for Newsletters & Mass Mailings
Optional HTML & Text Composition
Integration with Google Features
Built in Spam Score Checking
Free Professional Templates - Feature Packed!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Autodiscover is not working for one user 1 43
Launch Outlook minimized 6 74
Outlook search issues 5 54
outlook, autodiscover 1 57
What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question