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Relay - email form problem - with email-form.com - www.mitridat.com

Posted on 2004-09-05
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Last Modified: 2012-06-27
I purchased email-form.com from Mitridat.com and have installed it on dozens of my client's sites.

Recently we discovered that many "autorespond" emails sent by the form are being blocked.  The email is returned with this message:
"SMTP error from remote mailer after RCPT TO:<kmaloney@fimusa.com>:
    host alpha.fimusa.com [12.146.129.131]: 551 This is not a relay host - mail must be to or from host domain. "

I've copied the entire message below.

This form resides on account www.fimusa.net <-note NET
which is on server.iguideinc.com.

My question is:
1.  Could this problem be caused by the "mail to server"; in this case alpha.fimusa.com?
2.  Is this "relay blocking" a common practice?
3.  Is there anything that can be done to the email-form.com script to stop this problem?
4.  If this is a script specific problem, could anyone recommend a great form script that sends HTML; writes to a log; autoresponds, etc??

I know this is a difficult question and will award lots of points.

Thanks for your help.  Let me know if you need more information.

April


HERE IS THE EMAIL -- HERE IS THE EMAIL --- HERE IS THE EMAIL

From: Mail Delivery System [mailto:Mailer-Daemon@server.iguideinc.com]
Sent: Wednesday, September 01, 2004 1:59 PM
To: customerservice@fimusa.com
Subject: Mail delivery failed: returning message to sender



This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  kmaloney@fimusa.com
    SMTP error from remote mailer after RCPT TO:<kmaloney@fimusa.com>:
    host alpha.fimusa.com [12.146.129.131]: 551 This is not a relay host - mail must be to or from host domain.

------ This is a copy of the message, including all the headers. ------

Return-path: <customerservice@fimusa.com>
Received: from nobody by server.iguideinc.com with local (Exim 4.34)
        id 1C2cBn-0005ya-DH
        for kmaloney@fimusa.com; Wed, 01 Sep 2004 15:58:43 -0500
To: kmaloney@fimusa.com
Subject: fim USA Landscape Division has received your form.
From: customerservice@fimusa.com
Message-ID:: md5(uniqid(time()))@fimusa.net
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="=_ac86965e857aee7a8cc379183ad52509"
Date: Wed, 01 Sep 2004 15:58:43 -0500



This is a MIME encoded message.

--=_ac86965e857aee7a8cc379183ad52509
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: Quot-Printed



<html>
<link href="http://www.fim-usa-wastewater.com/template.css" rel="stylesheet" type="text/css">
<link href="../temp-template.css" rel="stylesheet" type="text/css">

<STYLE type=text/css>
A:active {
 
    ETC.  ETC.  ETC.
0
Comment
Question by:aprillougheed
2 Comments
 
LVL 31

Accepted Solution

by:
seanpowell earned 2000 total points
ID: 11986304
Hi April - have you seen this support note?

http://www.email-form.com/faq.html#t3m1
0
 

Author Comment

by:aprillougheed
ID: 11990244
Well, the eggs on my face.  For some dump reason - I just couldn't wrap my mind around what was meant by "relay".  It seems really clear now, based on the FAQ.  

I also missed the paragraph concerning this issue in the FAQ.  It is sort of buried.

ALSO - I finally did hear back from MitriDat - so all's well and I can again recommend this script to others.

Thanks to everyone!

April
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