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LU1847: LiveUpdate could not determine if there is an update for this product

When I run LiveUpdate for Symantec AntiVirus Corporate Edition 9.0 I get an error message with the code LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product list is corrupted. I tried what they said in the Symantec Support site but it is not working. Can anyone help?

deepthiji

hi
just check this.. http://text.broadbandreports.com/forum/remark,9239618~mode=flat

gemchest

Hi simat75,

Are you running behind a firewall or proxy which prevents your liveupdate to check the necessary files?

this is the likely problem to this

cheers,
Luis

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deepthiji

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gemchest

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Asta Cu

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Asta Cu

simat75 never did respond here and the only question ever asked; so likely was helped here. I'm more than happy to forego any points and would be pleased if you split points between the other two particpants here.
Thanks for your cleanup work, LucF.
Asta

gemchest

Hi LucF,

I dont know whats the usual practise in EE for questions never responded.. maybe follow astaec's recommendation.

cheers,
Luis

Asta Cu

Thank you.

timandjulz

I had this same problem on Windows ME. I am running an old copy of Zipmagic 2000 (aka ZipFolders). When zipfolders is disabled, live update works.

Reason:
With ZipFolders running, zip files look like folders. You can browse into them using Windows Explorer.

Solution:
Change zip folders to have zip files look like files for any Live Update and norton antivirus apps.
In ZipMagic/ZipFolders, choose:
Properties
Zip Folders
Applications
Add all executables in your "program files\symatec\liveupdate" directory
Add all executables in your "program files\norton Antivirus" directory

kmorey

This was my error:

LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted

This solution worked for me with Symantec AntiVirus Corporate Edition

Before you begin: Some instances of this error are fixed in LiveUpdate 2.5 and later. The current version of LiveUpdate is available here (ftp://ftp.symantec.com/public/english_us_canada/liveupdate/lusetup.exe) . However, we suggest that if you are an end-user, you consult your network administrator before installing it..

I found it here:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/pfdocs/2002121014523113