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Arcserve Database engine will not start

Posted on 2004-09-06
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Last Modified: 2011-08-18
Arcserve 2000 Version 7

The database engine will not start after restarting the server:

Get the following: Timeout while starting database engine.
Errors codes in the Arcserve activity log:
2005 & 2009

Tried stopping and re-starting all services related to Arcserve, no effect.
The server did run out of space and looks like this is part of the problem, there is now space available on this server though.

Just to mention that the c:\program files\computerassociates\Arcserve is 12.9GB and there are some extremely large files which are:
astpsdat.000
astpsdat.001 etc...
asobject.000
asobject.001 etc...
These files alone are 1.55GB

rds.exe is running at nearly 100% all the time.

??
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Question by:Artform04
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by:Cyber-Dude
ID: 11988981
Check your hard drive whether it is full...

Cyber
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by:Cyber-Dude
ID: 11988986
Also, do use trial version of ArcServe?

Cyber
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by:Artform04
ID: 11989085
Have space on the HDD, now, didn't have when the problem occured.

No it's not trial software.
Cheers.
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by:Cyber-Dude
ID: 11989155
Try to restart the service... What are the results?

Cyber
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Author Comment

by:Artform04
ID: 11989207
All restart fine apart from the "database engine" service which tries to start but fails after timing out.
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Expert Comment

by:Cyber-Dude
ID: 11989260
I see, is your ArcServe database located on an SQL server? Try to see all services list on the server and just follow all 'automatic' services to see if they started. I know that the database service is related to another service. OR try to restart the Server.

Cyber
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Expert Comment

by:dovidmichel
ID: 11989403
The database has a fress space threshold so it should have stopped updating prior to the disk filling.

astpsdat is the database that contains the list of all files and directories backed up that is why it is so large.
Here are some things to try, easiest first.
close the Manager and then delete all the arcserve\database\r*.* files.
Run the database repair utilities, readme in the ARCserve directory.
or Just initialize the database, ARCserve Server Admin, Database tab, Operation, Initialize.
Tapes will have to be merged back in after initializing or you can do a Recover.
All else fails this should work.
Install ARCserve to a different system (tape device not needed).
After the install delete the contents of the current corrupt database directory and then copy in the contents of the temp install database directory into it.
Now you should be good to go.
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by:Artform04
ID: 11990651
Thanks for advice but....

Deleted all the r*.* files
Couldn't find the repair tools or the readme file,
the Initialise of database was greyed out.

Tried copying all the database files from and old backup server but this still wouldn't allow the service to start.

Any more ideas..
Cheers
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Accepted Solution

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dovidmichel earned 400 total points
ID: 11990929
If the above do not work then looks like the problem is in the engine itself and a reinstallation to clean it up.
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by:Cyber-Dude
Cyber-Dude earned 100 total points
ID: 11994742
Dont mess arround withit
Try to repair the installation; Do you have the original CD?

Cyber
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Author Comment

by:Artform04
ID: 11995310
Had to do a Re-installation in the end, got it working.

Thanks for advice ppl.
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