When creating an agent and press the button Edit Action you can select to field:
Action and To and Subject and Body and include copy of document and include link to document.
There is no sender field.
There is a Helpdesk mailbox and it has an agent. The agent has to forward all the incoming mails to four user.
When the four users receive the mails from the Helpdesk database the mails shows the Helpdesk as sender. To know who is the real sender the user has to open the mails.
I need a solution where the user can see immediately who the original sender is.
It's important e.g. when the user has lots of mails from Helpdesk as sender it's very hard to search among them.