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Get message app system service not responding in BackUp Exec 8.6

Posted on 2004-09-06
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Last Modified: 2013-12-01
Hi,

I am running a DC with windows 2000/exch 2000 with all relevant SP's.  I am also running Vertias Backup Exec 8.6.  All our data and system state is set to run using this facility, without any use of NTbackup.

In trying to do a system restore (due to a GPO muck up on the DC at domain level), I am not seeing any of my catalogs or previous media when using the restore wizard in DSRM mode.  When I logged off locally and logged back into the domain, I went into backup exec when I received a login box prompting me for my admin unsername and password.  When I typed in the password and hit ok, I receive the following message:  app system service not responding.  

I cannot get into the my event viewer or services for that matter to try to restart the service or any of the snap-ins due to the GPO displacement.  Does anyone know of command to start the service manually thru the CL.  I am desperate as this is our only DC, and as an Admin, I cannot get into any of the MMC snap-ins,  and need to get our server back to the state it was pronto.  
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Question by:devildolly
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kinveachy earned 500 total points
ID: 11993773
if you type:

services.msc

does that not open up the services list?

How about if you run the:

bestart.bat

from the Program Files\VERITAS\Backup Exec\NT directory??
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by:kinveachy
ID: 11993776
i mean, type services.msc in the run command box
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by:kinveachy
ID: 11993780
You might also want to check out:

http://seer.support.veritas.com/docs/247759.htm

which details how to stop and start different exec services via the command line.  I think this'll be what you need!

Kinveachy
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by:kinveachy
ID: 11993784
oh and check out:

http://seer.support.veritas.com/docs/243519.htm

I really should have put all this in one post so sorry for the SPAMS!

Good luck..
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Author Comment

by:devildolly
ID: 11994778
Kinevachy,

Your a star!!!  The bestart.bat was just the trick.  I was trying to look for a batch file last night to start the blooming thing, but couldn't seem to find any reference of the batch file in question in any of the online documentation or readme files.  (Though one would think "bestart" is the obvious choice looking back in hindsight) - obviously admin oversight  and not enough coffee!

Many thank you's.

:)
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