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XP crashes rendering from both 3d studio max 6 and vegas video 5b; works on W2K

Posted on 2004-09-06
Last Modified: 2010-04-06
I have a new Dell XPS with 2.2ghz, 500mb ram, ati 9800.  Its on a LAN with cable.  I installed 3d studio max and usually in about mid-way rendering an animation, the computer crashes.  I try a network render using Vegas Video, and mid-way, the computer crashes.  Some simple OpenGL games crash the computer.  I get no messages; just a reboot.

When this started happening, I upgraded all the device drivers I could.  I disconnected the network and still, 3d studio max crashes.  I have applied all the software patches.

I am still using Service Pack 1.

I can run the same rendering on two W2k machines and the work fine.   I tried running a memory test on the computer and everything tested successful.  I dont know if the problem is hardware or software.  Perhaps upgrading to SP2 would help, but everything I have heard says SP2 is not such a good idea for solving problems like this.

Can anyone suggest how I can narrow down what is causing the crash?  I need any and all help. I have no more ideas for what to do, except to start buying new hardware until it fixes the problem... if it fixes the problem.

Question by:bryanwells
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Expert Comment

ID: 11994934
Firstly, try disabling virtual memory - there may be an error on the hard disk at some point which is being used as VRAM, that could be causing the problem.  You might find you run out of memory when rendering but hopefully that should give you a message.  You should also check the hard drive for errors with scandisk or another utility you might have.

Next I would suggest checking the temperature of your computer, as this is a fairly common problem now when the computer is under heavy load and could also explain the games restarting as well.  I had this problem myself where my old PC used to restart while playing Warcraft 3.  The easiest way to check is to go into the bios and check the CPU temperature from there when the PC restarts itself.  Also you might want to put an alarm on that tells you when the temperature goes over 70 degrees.

Im guessing you've already updated OpenGL and DirectX to the latest versions.
Try the above suggestions and get back to me, something else I'd like to know if has this been happening every since you've tried these things or did they used to work fine at some point and have started to crash recently?

Author Comment

ID: 11995480
The games probably always worked ( might have crashed once or twice but not consistintly).  I just started using 3d stuido max 6 (upgraded from 3.1).  I dont think 3.1 ever crashed, but we did not use 3.1 very much on this computer since the computer is only a few months old.  Vegas Video was just upgraded to the network version so I never saw the problem with Vegas Video.  It is very reproducable; games, vegas and 3d max all crash it.

 I will check the things you have suggested.


Expert Comment

ID: 12188690
I disagree, the question asker had not replied to the suggestions made in my comment, but has suggest he will try them but has abandoned the question after this, therefore there is a good chance that my comments helped to provide a solution.
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Author Comment

ID: 12188753
I have not had time to check disable the virtual memory and to upgrade openGL and DX.  My Bios does not show a temperature; I did check this.  Is there some kind of software that will let me check teh temperature while the computer is booted?

Accepted Solution

shamstar earned 125 total points
ID: 12189480
I dont think the OEM Dell motherboards have temperature sensors, you would have seen Hardware Health options in your bios with temperature readings as well.
What I would suggest you do in this case is to use some stress test application and see if the computer restarts during use.  If it does restart, then open up the compuer case and use a normal desk fan or something to keep air blowing onto the board.  Then run your test again and see if it restarts again, or if it lasts longer.

Some free stress-test programs are listed below (although I havent used them):
- http://www.majorgeeks.com/download674.html
- http://www.majorgeeks.com/download2786.html
- http://www.majorgeeks.com/download4234.html

You could also try SpeedFan to see if it can detect any temperature monitoring sensors on your MB:
- http://www.majorgeeks.com/download337.html

Author Comment

ID: 12195799
I tried a mother board monitor program and am rendering now.

It says:

Case temp 96F
Chipset Temp 105F
CPU Temp:  131F

At what point should I get worried?

I upgraded Dx today and I am still running the crash tests I have been using..  I check my OpenGL; its current.  I am going to pull the computer out of the cabinet its in and try your idea to blow a fan and see what happens.   I will let you know.

Author Comment

ID: 12195811
I also used TuffTest Pro and all those tests worked.  I did not run it for hours or anything like that.  But it tested my memory, video and drive and they all checked out fijne.

I will try your stress test program recommendation too.

Author Comment

ID: 12195908
I disabled paging (set my page file size to 0), and it still crashes.  I have a particular render I do.  Once it rendered all the way through when I did not save to disk.  Then I turned on save to disk, and it crashed.  The temperature was lower than I said above so I dont think it was the temperature this time becasue it went much longer before.  This is pretty quick.  So I then turned off my page file, and rendered the same and it crashed again.  So now I dont think its the page file either.  On this second crash, I was not saving to disk and I was not paging.  It just crashes after about 25 frames.  Once it did not, but usually it crashes with this file.  

I could try the stress test, but that might not do much good since I can crash it easily without my own stress test.  I will next try openign it up wiht a fan and see what happens.

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