Word & Excel 2003 wont open documents with double-click

Hi All

I have setup office 2003 on windows XP machines connected
to a Windows 2003 server.
Eacher user haas their own profiles and user share on the
My problem is, when a user double clicks on a word or
excel document, it open the correct application but the
file is not opened (the user is presented with a grey
screen). Users can then go to file ->open and open the
document. Users can save files OK. Double-clicking on
publisher 2003 or powerpoint 2003 files open the
application and file correctly

Also, everytime a user opens an office program, the windows installer dialog
box comes up, and then disappears without any user
interaction required.

Any help is greatly appreciated.

Who is Participating?
M_A_D_C_A_TConnect With a Mentor Author Commented:
I've got this one sorted out :)

If I change the group policy setting for "Disable windows installer" under machine settings, the problem goes away

Hi M_A_D_C_A_T,
It wouldn't explain the problems with Word, but make sure that the Tools...Options...General menu item in Excel does not have the checkbox for "Ignore other applications" checked.


Are you storing the user's normal.dot and *.xlb files on the server? Microsoft recommends that each user's configuration files be stored on the local computer rather than a server. See http://support.microsoft.com/default.aspx?scid=kb;en-us;257757&Product=off2003
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M_A_D_C_A_TAuthor Commented:

Each user uses roaming profiles, but office is installed locally on each workstation, I am not running office from the server as indicated in http://support.microsoft.com/default.aspx?scid=kb;en-us;257757&Product=off2003

Any other ideas??
M_A_D_C_A_TAuthor Commented:
Some additional information:

I have installed SP1 for Office 2003 and SP2 for Windows XP.

When I log in as the domain administrator (which has blocked policy inheritance) I still have the same problem.

When I log in as the local administrator of the machine (by changing the  log on to: box to the local machine) Word and Excel open docuements correctly.

I've refunded your points (400) since you were able to solve the problem yourself and posted the solution.
byundt--Office TA Page Editor
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