Word & Excel 2003 wont open documents with double-click

Posted on 2004-09-06
Last Modified: 2008-05-12
Hi All

I have setup office 2003 on windows XP machines connected
to a Windows 2003 server.
Eacher user haas their own profiles and user share on the
My problem is, when a user double clicks on a word or
excel document, it open the correct application but the
file is not opened (the user is presented with a grey
screen). Users can then go to file ->open and open the
document. Users can save files OK. Double-clicking on
publisher 2003 or powerpoint 2003 files open the
application and file correctly

Also, everytime a user opens an office program, the windows installer dialog
box comes up, and then disappears without any user
interaction required.

Any help is greatly appreciated.

Question by:M_A_D_C_A_T
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LVL 81

Expert Comment

ID: 11993410
Hi M_A_D_C_A_T,
It wouldn't explain the problems with Word, but make sure that the Tools...Options...General menu item in Excel does not have the checkbox for "Ignore other applications" checked.


LVL 81

Expert Comment

ID: 11993453
Are you storing the user's and *.xlb files on the server? Microsoft recommends that each user's configuration files be stored on the local computer rather than a server. See;en-us;257757&Product=off2003

Author Comment

ID: 12050415

Each user uses roaming profiles, but office is installed locally on each workstation, I am not running office from the server as indicated in;en-us;257757&Product=off2003

Any other ideas??
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Author Comment

ID: 12050708
Some additional information:

I have installed SP1 for Office 2003 and SP2 for Windows XP.

When I log in as the domain administrator (which has blocked policy inheritance) I still have the same problem.

When I log in as the local administrator of the machine (by changing the  log on to: box to the local machine) Word and Excel open docuements correctly.


Accepted Solution

M_A_D_C_A_T earned 0 total points
ID: 12093782
I've got this one sorted out :)

If I change the group policy setting for "Disable windows installer" under machine settings, the problem goes away

LVL 81

Expert Comment

ID: 12093853
I've refunded your points (400) since you were able to solve the problem yourself and posted the solution.
byundt--Office TA Page Editor

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