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Outlook 2002 will not send/receive via smtp/pop. Test account settings are cancelled

I have Outlook 2002 running on XP on a Sony Vaio desktop. I have installed XP SP-2 and use Norton anti-virus. Everything was fine when suddenly Outlook stopped connecting to the ISP. the error msg is 0x800703E6. Additionally, on checking the email account settings, the test account feature would not work, and gives the msg 'Test account setting was cancelled'.

I have the identical configuration running on an IBM laptop and an Acer laptop, without any problem. I can connect to the ISP through those laptops without any problem. This problem on the Sony suddenly arose: it had been working fine.

Any ideas?

sunray_2003

Hi rjoddy,

Possible reason could be the firewall of SP2 is blocking the connection . Try to turn off the firewall of SP2 and see if that would help .

Also check with your ISP that there is no issue with the server or your account.
SR..

rjoddy

ASKER

Thanks for the comment; however, I have tried turning off the SP firewall, but it makes no difference. Also I know that there is no problem with the ISP server or account because when I set the account up on Outlook 2002 on my two laptops, it works perfectly.

The problem is restricted to the Sony desktop. I have also tried uninstalling Office 2002 and reinstalling it.

I read somewhere that the problem may be related to outlmime.dll, but I don't know how to check that or do anything with it. Any ideas?

sunray_2003

rjoddy,

so far there are lot of issues with windows XP SP2. Since your account is working fine on another machine , I would think this issue could be strictly because of XP SP2. However , in the past few days since the issues with Sp2 actually came up here, I have not seen anyone complaining about outlook and Sp2. May be yours is the first case.

Only way to prove this is if you have a different machine or know someone who is not having any issue with outlook and SP2. That should tell if your is perfectly an SP2 issue.

Try recreating your profile and see if that would help
take a backup of all emails and go to control panel ---> mail --> delete the profile and recreate one again.

Create the new account and check

rjoddy

ASKER

I tried that: still doesn't work. same exact results.

I read somewhere that outlmime.dll may be in the wrong place and that one needs to run regsvr32.....except I don't know how to do that.....any ideas?

sunray_2003

Not sure if this can help

http://support.microsoft.com/default.aspx?kbid=242777

rjoddy

ASKER

No: nothing there is for XP. I tried adapting it, ie:
c:\windows\system32\regsvr32 outlmime.dll but it said it couldn't find the outlmime.dll

Any other ideas?

Thanks!

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sunray_2003

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rjoddy

ASKER

It worked! So: it's an SP-2 issue, solely with a Sony desktop. As I said previously, the identical configuration works without any problem on my IBM and Acer laptops.

Thanks!