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Outlook 2002 will not send/receive via smtp/pop.  Test account settings are cancelled

Posted on 2004-09-06
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Last Modified: 2012-05-05
I have Outlook 2002 running on XP on a Sony Vaio desktop.  I have installed XP SP-2 and use Norton anti-virus.  Everything was fine when suddenly Outlook stopped connecting to the ISP. the error msg is 0x800703E6.  Additionally, on checking the email account settings, the test account feature would not work, and gives the msg 'Test account setting was cancelled'.

I have the identical configuration running on an IBM laptop and an Acer laptop, without any problem.  I can connect to the ISP through those laptops without any problem.  This problem on the Sony suddenly arose: it had been working fine.

Any ideas?
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Question by:rjoddy
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by:sunray_2003
ID: 11996035
Hi rjoddy,

Possible reason could be the firewall of SP2 is blocking the connection . Try to turn off the firewall of SP2 and see if that would help .

Also check with your ISP that there is no issue with the server or your account.
SR..
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by:rjoddy
ID: 11996138
Thanks for the comment; however, I have tried turning off the SP firewall, but it makes no difference.  Also I know that there is no problem with the ISP server or account because when I set the account up on Outlook 2002 on my two laptops, it works perfectly.

The problem is restricted to the Sony desktop.  I have also tried uninstalling Office 2002 and reinstalling it.

I read somewhere that the problem may be related to outlmime.dll, but I don't know how to check that or do anything with it.  Any ideas?
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Expert Comment

by:sunray_2003
ID: 11996297
rjoddy,

so far there are lot of issues with windows XP SP2. Since your account is working fine on another machine , I would think this issue could be strictly because of XP SP2. However , in the past few days since the issues with Sp2 actually came up here, I have not seen anyone complaining about outlook and Sp2. May be yours is the first case.

Only way to prove this is if you have a different machine or know someone who is not having any issue with outlook and SP2. That should tell if your is perfectly an SP2 issue.

Try recreating your profile and see if that would help
take a backup of all emails and go to control panel ---> mail --> delete the profile and recreate one again.

Create the new account and check

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Author Comment

by:rjoddy
ID: 11998881
I tried that: still doesn't work.  same exact results.

I read somewhere that outlmime.dll may be in the wrong place and that one needs to run regsvr32.....except I don't know how to do that.....any ideas?
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LVL 49

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by:sunray_2003
ID: 12001465
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Author Comment

by:rjoddy
ID: 12004487
No: nothing there is for XP.  I tried adapting it, ie:
c:\windows\system32\regsvr32 outlmime.dll   but it said it couldn't find the outlmime.dll

Any other ideas?

Thanks!
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Accepted Solution

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sunray_2003 earned 500 total points
ID: 12005282
As I said before uninstalling SP2 will clearly tell if it an issue with Sp2 or not.

uninstalling Sp2
http://www.iamnotageek.com/a/45-p1.php

Just go to add/remove programs and uninstall it , reboot and check

SR
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Author Comment

by:rjoddy
ID: 12006086
It worked!  So: it's an SP-2 issue, solely with a Sony desktop.  As I said previously, the identical configuration works without any problem on my IBM and Acer laptops.

Thanks!
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