Solved

IMAP appears to hang Domino 5.0.13

Posted on 2004-09-07
6
430 Views
Last Modified: 2013-12-18
Hi,

We run Domino and have to support some remote users who do not have the Notes client.
I have been using POP3 but more recently IMAP as it appears to work better.
Recently however the server has been very unstable with 4 hangs occuring yesterday. When it hangs there are no error messagaes on the Domino screen or in the event log (W2K Server SP4). This morning I was able to run the Task Manager and see that nimap was consuming 99% of processor time.
I have disabled both IMAP and POP3 services but would like to know if there are any fixes / tweaks that I can make to IMAP to prevent this happening.

With Thanks,

Andy
0
Comment
Question by:andyhines
  • 3
  • 3
6 Comments
 
LVL 24

Expert Comment

by:HemanthaKumar
ID: 11996492
Check the log.nsf for any reported errors. It gives better picture than windows log

~Hemanth
0
 

Author Comment

by:andyhines
ID: 11996633
I did check the log. There are no errors reported. It's just that the IMAP server is the only process making entries in the log. All of the other tasks appear to stop or only appear very infrequently in the log and at that point the Notes server is not responding via the network. It may be responding to IMAP, I'm not sure about that.

Thanks for the response though.
Andy
0
 
LVL 24

Accepted Solution

by:
HemanthaKumar earned 250 total points
ID: 11996787
How many users are accessing when this crash occurs ?

According to your statement
>It's just that the IMAP server is the only process making entries in the log

It could be that Notes is busy processing some conversions for users accessing IMAP folders. For this check the tech-note : http://www-1.ibm.com/support/docview.wss?rs=899&uid=swg21093463

Also change the Prference for incoming mail of the person doc to Prefers Mime.

0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 

Author Comment

by:andyhines
ID: 11997112
Thanks for the answer. I will try this over the next 24 hours and see if it makes a difference.
There is only a small number of users, maybe 5 or so, active at about 3am rising to about 20 or so during the normal working day.
Mail file preference for these users was set to None and I have now changed it to Prefers MIME

Do you know if it is possible to convert the contents of an existing mail file to MIME format

Regards,

Andy
0
 
LVL 24

Expert Comment

by:HemanthaKumar
ID: 11997753
No, the content conversion is done by router
0
 

Author Comment

by:andyhines
ID: 12006009
Thanks HemanthaKumar, it's survived for almost 24 housr now so I'm assuming that this has done the trick. Your help is much appreciated
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

I thought it will be a good idea to make a post as it will help in case someone else faces these issues. I trust this gives an idea how each entry in Notes.ini can mean a lot for the Domino Server to be functioning properly. This article discusses t…
IBM Notes offer Encryption feature using which the user can secure its NSF emails or entire database easily. In this section we will discuss about the process to Encrypt Incoming and Outgoing Mails in depth.
This video discusses moving either the default database or any database to a new volume.
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now