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Outlook Web Access doesn't display text box when replying, forwarding or creating a new message.

Posted on 2004-09-07
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Last Modified: 2008-03-10
We are running OWA successfully but have one laptop running XP professional and Office 2003 that will not run an OWA session correctly.  Messages can be displayed but when replying, forwarding, or creating a new message the text body is replaced by a RED X and will not open the text body for editing or writing.  This is the only machine we are experiencing this problem with.  We have tried repair features and checked all settings against other machines with no result.  Please help with suggestions.
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Question by:mcbradley
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by:Microtech
ID: 11998953
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Author Comment

by:mcbradley
ID: 12058395
This did not help, we are using IE 6.0 or better! Is there anything else that can be of some help?
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LVL 17

Expert Comment

by:Microtech
ID: 12067349
not sure... if it is just on his machine which it seems to be then I would reinstall office (I know you said that you have tried repair features) but this i believe is the driver behind some of the owa functionality, and then run a scan for spyware, Then if this does not work I would uninstall and reintall IE6..
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Author Comment

by:mcbradley
ID: 12080244
One question then with Office 2003 there is no way to uninstall everything because it leave reminance of settings and registry edits that stay even after it is uninstalled, so when you go to reinstall Office 2003 all the same settings are still there and currently there is no 3rd party software utility that can fix that right now. However there is one for Office 2002 (XP)! Do you have any other suggestions we might try?
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by:Microtech
ID: 12084919
http://support.microsoft.com/?kbid=290301 is all I can find.... I got this question reopened for you...as someone else may have a clue as to what is going on
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Author Comment

by:mcbradley
ID: 12089246
I would like more help with this issue please!
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Microtech earned 1000 total points
ID: 12091062
can this particular user log on to another machine and outlook web access works fine?
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Author Comment

by:mcbradley
ID: 12103908
Yes it does work fine on his other machime that has Office 2003 and Windows XP as well just the laptop is having problems!
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