Spoolsv.exe application error

I have a client that is running a P-3 500. Win2K on an IBM thinkpad. When the system boots up it gives an error that states.... Spoolsv.exe  application error. The instructions at 0x01425e54 reference memory at 0x00000056 can not be read.
I have tried system recovery useing the system disk and recovery console. I have stopped the print spooler and restarted it several times. No success. Please offer any suggestions to remedy the error. This is a business client, so quick responses are appreciated.
Jerry_1933Asked:
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Yan_westCommented:
try this..

This problem occurs if you have many .SHD and .SPL files in the spool directory. The global default location for all printer spool files is %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS

To correct this problem, stop the Spooler service, and remove the .SHD and .SPL files from your spool directory. In addition, remove any unused or old .TMP files from your Temp directory. The Spooler service can then be restarted.
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Yan_westCommented:
you can also try this..

Hello David,

 A couple of thing you can do to fix this problem.

1) Make sure that the spooler is stopped
2) rename the spoolsv.exe & spoolss.dll to spoolsv.old & spoolss.old
3) click on start --> Run and type CMD.exe and click on OK.
4) insert your Windows 2000 cdrom and change the drive letter at the
command prompt to the drive letter of your cdrom.
5) type the following (be sure to substitute the drive letter with your
cdrom drive letter and the install directory of Windows)

d:
cd\i386
expand spoolsv.ex_ c:\winnt\system32
expand spoolss.dl_ c:\winnt\system32
net start spooler
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