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Need help with Error Message

Posted on 2004-09-07
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Last Modified: 2013-12-24
My host has provided me with errors that are appearing in the error log on the server hosting my site.  We are trying to troubleshoot why the coldfusion service keeps hanging.  I am shared on teh server so it could be anyone causing the problems, but I need to eliminate my site.  Below is one of the most current errors on the server.  Can someone with coldfusion experience help me to figure out what it means?

"Error","jrpp-1650","09/07/04","11:48:13",,"File not found:
/client_login.cfm The specific sequence of files included or processed is:
c:\websites\r86zpg\client_login.cfm "
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Question by:murryc
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8 Comments
 
LVL 17

Expert Comment

by:anandkp
ID: 12003510
File Not Found : Seems like u dont have the file on the server
in case ur on linux - check the case for the file names ...
in case u have teh includes - check the mapping path in CFAdmin
in case its a custom tag [rare case] - check if u ahve the file with that name present in the current folder or custom tags folder

u'll need to walk thru the current executing file to know the  sequence of files included - & find out which ones missing ... [error line no - shld help]
0
 

Author Comment

by:murryc
ID: 12008088
anandkp..I have no experience with coldfusion..this site was built by soneone else who is no longer around.

Let em ask you a few questions to go further with this.

1) Would this error message cause the coldfusion service to hang or cause the processor on the server to run up high resulting in the site becoming unavailable?

2) Could I post the entire code from that page and have you look at it?  We have not had any problems(errors) with the site since it was built in coldfusion, but the shared server we are on keeps going down for some reason adn the host is trying hard to trace the problem and it might be us.  Even though we do not see any errors when using the site, it might still be causing problems on the server (could this happen?)
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Accepted Solution

by:
tpiazza earned 500 total points
ID: 12009817
one my servers with cold fusion kept going down and it was beacuse it was writing all the cftoken and session info to the registry and filling it up

that may be causing the error -- lot of wierd stuff started going wrong with code i knew worked when the registry filled up

to fix it you need to go into the administrator and direct it into a database
0
 

Author Comment

by:murryc
ID: 12010339
tpiazza...i this something I need my host to check on since I have no access to the server and it is a shared server
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Expert Comment

by:tpiazza
ID: 12010472
never hurts -- but if he is hosting cold fusion servers he should know this

if you want to post your code i can take a look at that also -- might be an infinite loop
0
 

Author Comment

by:murryc
ID: 12010578
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<html>
<head>
<meta http-equiv="Content-Language" content="en-us">

<title>Backup Guard - Secure Client Login</title>
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                                        <td height="184">
                                        <font size="2" color="#FF9000"><b>Client
                                        Login Area</b></font><div align="left"><br>
                                          Backup Guard clients, including evaluating
                                          clients, can access resources such
                                          as software downloads, special support
                                          documentation, quick start guides and
                                          much more by logging into the client
                                          resource area below.</div><div align="left">&nbsp;</div><div align="left">
                                        In order to access the client area, you
                                        must have downloaded and installed the
                                        Backup Guard client software.&nbsp; Once
                                        registered, you can use your selected
                                        username and password to gain access.</div>
                                        <div align="left">&nbsp;</div>
                                        <div align="left">If you need help with
                                          logging into the client area or if you
                                          have lost your username and password,
                                          then please <a href="support.cfm">click here</a> to contact a
                                          client service representative for
                                          assistance.</div><br>
                                        <div align="left">&nbsp;</div>
                        </td>
                                      </tr>
                      <tr>
                                        <td height="39" background="images/r240_g240_b240.gif">
                                        <div align="center">
                                          <font size="2" color="#23716D"><b>
                                          Please enter your client username and
                                          password to access the Backup Guard
                                          Client Resource Area</b></font></div>
                                        </td>
                                      </tr>
                      <tr>
                                        <td height="92" background="images/r240_g240_b240.gif">
                                        <p align="center">
                                       
                                        <form name="Login" method="post" action="check_user.asp">
  <div align="center">
    <center>
  <table width="273" border="0" cellspacing="0" cellpadding="0" bgcolor="#ECECEC" style="border-collapse: collapse" bordercolor="#111111" height="119">
    <tr>
      <td align="right" height="47" valign="bottom" width="94"><font size="2">
      <b>Username:</b></font> </td>
      <td height="47" valign="bottom" width="172">
        <input type="text" name="txtUserName" size="20">
      </td>
    </tr>
    <tr>
      <td align="right" width="94" height="22"><font size="2"><b>Password:</b></font> </td>
      <td width="172" height="22">
        <input type="password" name="txtUserPass" size="20">
      </td>
    </tr>
    <tr>
      <td align="right" height="50" width="94">&nbsp;</td>
      <td height="50" width="172">
        <input type="submit" name="Submit" value="Login">
        &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
        <input type="reset" name="Submit2" value="Reset">
      </td>
    </tr>
  </table>
    </center>
  </div>
</form>

                                       
                                       
                                       
                                       
                                       
                                       
                                       
                                        </tr>
                      <tr>
                        <td height="136">&nbsp;<p>&nbsp;<p>&nbsp;<p>&nbsp;<p>&nbsp;</td>
                      </tr>
                      <tr>
                        <td height="1"><div align="justify">
                       
                     
                       
                        </div></td>
                      </tr>
                    </table>
                     
                </div></td>
              </tr>
          </table></td>
        </tr>
        <tr>
          <td style="padding-top:10;padding-bottom:10"><div align="center">
            <img src="images/body_hr.jpg" width="483" height="1"></div></td>
        </tr>
        <tr>
          <td height="100%">
                            <p align="center">
                            <b><font size="2">How much is
                            your data worth?&nbsp; Can you afford to lose it?</font></b>
                            <br align="center"><b><font size="2">Pricing starts
                            at just $5.95 a month. Start protecting your data
                            NOW!</font></b> </p>
                            <p align="center"><b><font size="2">&nbsp;<a href="pricing.cfm">Click
                            here</a> for pricing. </font></b> </p>
                            <p align="center"> <a href="download.cfm">
                            <img border="0" src="images/free%20trial.gif" width="302" height="39"></a></p>
                        <p align="center"> <span style="font-size: 7pt"> <a target="_blank" href="../Printer_Friendly/about_us.htm">
                        <img border="0" src="images/print.gif" width="16" height="16">&nbsp;Printer
                              Friendly Page</a><a target="_blank" href="/printer_friendly/learn_statistics.htm"> </a>&nbsp; |&nbsp;&nbsp; <a href="email_friend.cfm">
                        <img border="0" src="images/mail.gif" width="16" height="16"> </a><font color="#24706E"><a href="#" onClick="MM_openBrWindow('email_friend.cfm','','width=450,height=500')">Email
                              Page</a></font> &nbsp; |&nbsp;&nbsp; <a href="javascript:window.external.AddFavorite('http://www.backupguard.com', 'Backup Guard - Remote Data Backup')">
                        <img border="0" src="images/favs.gif" width="16" height="16"> <font color="#24706E">Add
                              to Favorites</font></a><font color="#24706E">&nbsp; </font>&nbsp;|&nbsp;&nbsp; <a href="site_search.htm">
                       
                       
                        <img border="0" src="images/search.gif" width="12" height="13"> </a> </span> <font color="#24706E"><span style="font-size: 7pt"> <a onClick="MM_openBrWindow('site_search.htm','site_search','width=450,height=500')" href="javascript:;">Search
                        Site</a></span></font></td>
        </tr>
        <tr>
          <td><img src="images/r1.jpg" border="0" usemap="#Map5" width="545" height="21"></td>
        </tr>
    </table></td>
  </tr>
  <tr>
    <td width=780 height=49 colspan=8 align="center">
    <img rectangle=" (144,4) (200,26) support.cfm" rectangle=" (209,4) (279,26) contact_us.cfm" rectangle=" (289,4) (347,26) about_us.cfm" src="images/links.gif" border="0" usemap="#Map" width="730" height="29"></td>
  </tr>
</table>
<map name="Map">
  <area shape="rect" coords="2, 4, 74, 26" href="learn_more.cfm">
  <area shape="rect" coords="83, 3, 133, 26" href="pricing.cfm">
  <area shape="rect" coords="144, 4, 200, 26" href="support.cfm">
  <area shape="rect" coords="209, 4, 279, 26" href="contact_us.cfm">
  <area shape="rect" coords="289, 4, 347, 26" href="about_us.cfm">
</map>
<map name="Map5">
  <area href="index.cfm" shape="rect" coords="432, 3, 534, 17">
</map>
<map name="Map2">
  <area shape="rect" coords="227, 11, 366, 29" href="index.cfm">
</map>
</body>
</html>
0
 

Expert Comment

by:tpiazza
ID: 12010747
code looks fine -- dont see any includes -- might be a dumb question but is the page there?
0
 

Author Comment

by:murryc
ID: 12010842
the page exist and dispalys every time..is this an include?  it is at the top of the code

<cfinclude template="includes/include_siteIDHandler.cfm">

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