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HP Pavion A350N Desktop Display Problems

Recently purchased a refurbished HP Pavilion A350N desktop computer. Specifications include a Pentium 4 2.8GHZ processor, 160GB hardrive, nVida Geforce MX440 64MB AGP graphics card, PCI modem, NIC, DVD+R drive, DVD-Rom drive.

The first time I started it up I hooked it up to a brand new Viewsonic E90 19" CRT monitor. The screen keeps going off monentarily when I open or close a new window. Sometimes the screen feezes or some of the text or icons go blurry. Sometimes windows that are closed stay visible until I push the F5 key to refresh the screen.

What I have done to try a remedy the problem is as follows:

-Downloaded and installed updated nVida drivers from HP.

- Removed video card from AGP slot and reinstalled it.

-Did a system recovery using HP's built in recovery utility which basically reformats the NTFS drive partion and reinstalls all of the preloaded software.

- I have tried different screen resolutions. Different color modes.

-Disabled XP visual enhance settings.

The computer does run in the safe mode with no problems. This leads me to think that it is a software problem. Or is it? Don't know.

Would sincerely appreciate anyone willing to offer some assistance in overcoming this display problem.

Tried another monitor to rule out the viewsonic. Other monitor exhibited same momentsary on of behavior. You can actually hear the monitor clicking on then off then on again.


Thanks
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kawed
Asked:
kawed
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1 Solution
 
WakeupCommented:
Sounds to be like a bad driver, or bad video card, if all the things you tested is as you say.

try a different video card?

To rule out ALL hard ware probs....(aside from motherboard cpu and ram....)
See if that does not resolve any issues.  You can generally find the Geforce 4 mx 440 cards for less than or around $50.
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nobusCommented:
and you can return the system under warranty...
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Huseyin1Commented:
does the monitor work when you first switch the PC on (you know, when the PC is booting up, can you see XP logo?)

H
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WakeupCommented:
he may not be able to return the system under warranty.  Most companies do not Return Refurb systems.  It may still be under warranty, so he may be able to take it back and have them repair it.  

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nobusCommented:
worth to check out i think...
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WakeupCommented:
The other question is if he has important data in the computer, he may not want to return it.  And may want to have it repaired...so yes returning it may work, but if you need the data on the drive, you may need to back up your data first...
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nobusCommented:
he said : he had it the first time he started the computer, so ther is no data yet....
are you awake, Wakeup? héhé
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WakeupCommented:
I agree, he's had the problem since he's started working with the system...  But read on:

------<Snip>
What I have done to try a remedy the problem is as follows:

-Downloaded and installed updated nVida drivers from HP.

- Removed video card from AGP slot and reinstalled it.

-Did a system recovery using HP's built in recovery utility which basically reformats the NTFS drive partion and reinstalls all of the preloaded software.

- I have tried different screen resolutions. Different color modes.

-Disabled XP visual enhance settings.
------<Snip>

so yes oh smart one.....

He even wiped the system out even...but does not say WHEN.....so for all i know he did that a year ago....and has his data on there.....acumulated over time...or what not....and you may be right.....but who's to say he's just not been dealing with the problem and still downloading, saving pictures, writing documents?  Anyone?  

since he hasn't said that, i'd rather make sure he saves his data than not.
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nobusCommented:
well, he said also : recently  purchased... (first sentence)
But a nice analysis ! you are awake now ! and sorry if i woke you....

But all this does not help him, and i agree that a backup is always the first step, if there is something to backup
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WakeupCommented:
nah...you didnt wake me....I'm always awake
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nobusCommented:
that's why we have a nice conversation now !!
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WakeupCommented:
my brains are gonna be busted this week....gotta work Six 10 hour days  in a row, then a day off then the next work week i'll work five 10 hour days.....sigh...........
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kawedAuthor Commented:
I sincerely appreciate each of your prompt response to my inquiry. As much as I liked the specifications and price I paid for the computer. I reluctantly, returned the computer to the store where I had purchased it, for credit.

Thanks again

kawed
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kawedAuthor Commented:
Please close this question and refund my points.

Thanks,

kawed
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moduloCommented:
PAQed with points refunded (500)

modulo
Community Support Moderator
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