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HP Pavion A350N Desktop Display Problems

Posted on 2004-09-07
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Last Modified: 2013-11-08
Recently purchased a refurbished HP Pavilion A350N desktop computer. Specifications include a Pentium 4 2.8GHZ processor, 160GB hardrive, nVida Geforce MX440 64MB AGP graphics card, PCI modem, NIC, DVD+R drive, DVD-Rom drive.

The first time I started it up I hooked it up to a brand new Viewsonic E90 19" CRT monitor. The screen keeps going off monentarily when I open or close a new window. Sometimes the screen feezes or some of the text or icons go blurry. Sometimes windows that are closed stay visible until I push the F5 key to refresh the screen.

What I have done to try a remedy the problem is as follows:

-Downloaded and installed updated nVida drivers from HP.

- Removed video card from AGP slot and reinstalled it.

-Did a system recovery using HP's built in recovery utility which basically reformats the NTFS drive partion and reinstalls all of the preloaded software.

- I have tried different screen resolutions. Different color modes.

-Disabled XP visual enhance settings.

The computer does run in the safe mode with no problems. This leads me to think that it is a software problem. Or is it? Don't know.

Would sincerely appreciate anyone willing to offer some assistance in overcoming this display problem.

Tried another monitor to rule out the viewsonic. Other monitor exhibited same momentsary on of behavior. You can actually hear the monitor clicking on then off then on again.


Thanks
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Question by:kawed
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16 Comments
 
LVL 18

Expert Comment

by:Wakeup
ID: 12003578
Sounds to be like a bad driver, or bad video card, if all the things you tested is as you say.

try a different video card?

To rule out ALL hard ware probs....(aside from motherboard cpu and ram....)
See if that does not resolve any issues.  You can generally find the Geforce 4 mx 440 cards for less than or around $50.
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LVL 92

Expert Comment

by:nobus
ID: 12003857
and you can return the system under warranty...
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LVL 8

Expert Comment

by:Huseyin1
ID: 12003869
does the monitor work when you first switch the PC on (you know, when the PC is booting up, can you see XP logo?)

H
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LVL 18

Expert Comment

by:Wakeup
ID: 12004049
he may not be able to return the system under warranty.  Most companies do not Return Refurb systems.  It may still be under warranty, so he may be able to take it back and have them repair it.  

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LVL 92

Expert Comment

by:nobus
ID: 12004068
worth to check out i think...
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LVL 18

Expert Comment

by:Wakeup
ID: 12004322
The other question is if he has important data in the computer, he may not want to return it.  And may want to have it repaired...so yes returning it may work, but if you need the data on the drive, you may need to back up your data first...
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LVL 92

Expert Comment

by:nobus
ID: 12004343
he said : he had it the first time he started the computer, so ther is no data yet....
are you awake, Wakeup? héhé
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LVL 18

Expert Comment

by:Wakeup
ID: 12013651
I agree, he's had the problem since he's started working with the system...  But read on:

------<Snip>
What I have done to try a remedy the problem is as follows:

-Downloaded and installed updated nVida drivers from HP.

- Removed video card from AGP slot and reinstalled it.

-Did a system recovery using HP's built in recovery utility which basically reformats the NTFS drive partion and reinstalls all of the preloaded software.

- I have tried different screen resolutions. Different color modes.

-Disabled XP visual enhance settings.
------<Snip>

so yes oh smart one.....

He even wiped the system out even...but does not say WHEN.....so for all i know he did that a year ago....and has his data on there.....acumulated over time...or what not....and you may be right.....but who's to say he's just not been dealing with the problem and still downloading, saving pictures, writing documents?  Anyone?  

since he hasn't said that, i'd rather make sure he saves his data than not.
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LVL 92

Expert Comment

by:nobus
ID: 12013738
well, he said also : recently  purchased... (first sentence)
But a nice analysis ! you are awake now ! and sorry if i woke you....

But all this does not help him, and i agree that a backup is always the first step, if there is something to backup
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LVL 18

Expert Comment

by:Wakeup
ID: 12013843
nah...you didnt wake me....I'm always awake
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LVL 92

Expert Comment

by:nobus
ID: 12013904
that's why we have a nice conversation now !!
0
 
LVL 18

Expert Comment

by:Wakeup
ID: 12013983
my brains are gonna be busted this week....gotta work Six 10 hour days  in a row, then a day off then the next work week i'll work five 10 hour days.....sigh...........
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Author Comment

by:kawed
ID: 12016438
I sincerely appreciate each of your prompt response to my inquiry. As much as I liked the specifications and price I paid for the computer. I reluctantly, returned the computer to the store where I had purchased it, for credit.

Thanks again

kawed
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Author Comment

by:kawed
ID: 12732748
Please close this question and refund my points.

Thanks,

kawed
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Accepted Solution

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modulo earned 0 total points
ID: 12867487
PAQed with points refunded (500)

modulo
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