Veritas Backup Exec and Microsoft CRM - cannot backup exchange
Posted on 2004-09-08
Since installing Microsoft CRM on an SBS 2003 server we cannot backup exchange (give or take a few days we cannot be sure that the problem occured at the same time as the install)
When trying to select the public or mailbox stores we get an access denied error.
I have been in frequent contact with Veritas who have tried everything to assist. they are not keen to acknowledge that CRM is causing the problem and we have been going round in circles looking at user permissions (of the veritas account). Frequent reinstalls of BE, recreation of user accounts, Countless sgmon.exe logs have been studied by Veritas who have been very helpful but have not resolved the problem.
I am not 100% sure that the CRM install is causing the problem, however, I can only imagine that it has altered permissions in exchange somewhere. I have installed BE on a remote machine and still have the same problem. indicating to me the issue lies in exchange and not in BE or a problem with the user account.
A windows NT Backup of exchange 'appears successful' but the data it backs up is a few 100 kb and not the hundred or so MB it should be.
A solution would be great but i think thats unlikely as how many people have these 2 pieces of software on an sbs 2003 box ? Not many i suppose.
Uninstalling CRM is my last resort - so before i go ahead and do it, does anybody have any suggestions/ideas?