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Windows 2003 Printspool Crashes Constantly

Posted on 2004-09-08
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Last Modified: 2012-05-05
Hello,

I have a Win2k3 Domain and 2 print servers. Print server 1 serves 19 HP LaserJet Printers running JetDirects, updated with the lateset firmware. Print server 2 serves 7 HP LaserJet Printers also running JetDirects with the latest firmware.

Over the past few weeks, the printspool will crash every couple of days on both printservers. Normally a restart of the print spooler will restart the services. As of yesterday, this is no longer the case on print server 2, as the spooler will not restart due to failing. I can not find in the event log enough information to track this problem to it's source. The error message in the event log is as follows:

Faulting application spoolsv.exe, version 5.2.3790.0, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x0001d61b.

Reporting queued error: faulting application spoolsv.exe, version 5.2.3790.0, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x0001d61b.

Last night I deleted .SHD and .SPL files from %system%\system32\spool\PRINTER and was able to get the service running again on server 2. There were only 4 files in the directory. Server 1 had no temp files in the same directory.

I was using the HP Network Installation Wizard software, most recent version, to install the printers weeks ago. I uninstalled the software from both servers thinking maybe that could be the problem.

I also came across a similiar problem posted here last night while searching the site from home, but could not find the post this morning here at work, hence why I am now asking for help.

Anyone have any ideas as to what could be causing this problem?
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Question by:Terr0r
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6 Comments
 
LVL 18

Expert Comment

by:exx1976
ID: 12010093
I know there was an issue with 2003 print spoolers in clustered environments (found out the hard way)..  Not sure if it affects the standalone version of the OS..  Have you searched the KB??  There was an article in there abotu the clustered problem, and the hotfix for it required a call to PSS (free, of course)..


-exx
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Author Comment

by:Terr0r
ID: 12010654
-exx

I have searched the KB extensively and have found nothing relating to my problem. Most everything I find relating to the ntdll.dll (the faulting module) brings up explorer instances and nothing about printing or the spool failing. I have come across the print troubleshooting guide in the KB, but that was no help.

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Accepted Solution

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exx1976 earned 1500 total points
ID: 12012262
Don't know if this applies to you or not, but this was the KB I was referring to...



http://support.microsoft.com/default.aspx?scid=kb;en-us;822553&Product=winsvr2003


HTH,
exx
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Author Comment

by:Terr0r
ID: 12027282
-exx

I reveiwed the KB article. I don't think the problem is stemming from the problem described in the article. Thank you for trying to help, it is much apprectiated.

I have contacted M$ support and they are working a finding a solution for the problem.
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LVL 18

Expert Comment

by:exx1976
ID: 12027343
Let me know what the solution was..

Sorry couldn't be of more help..


-exx
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Author Comment

by:Terr0r
ID: 12027400
Will do. I am curious what the problem is myself.
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