I have a Win2k3 Domain and 2 print servers. Print server 1 serves 19 HP LaserJet Printers running JetDirects, updated with the lateset firmware. Print server 2 serves 7 HP LaserJet Printers also running JetDirects with the latest firmware.
Over the past few weeks, the printspool will crash every couple of days on both printservers. Normally a restart of the print spooler will restart the services. As of yesterday, this is no longer the case on print server 2, as the spooler will not restart due to failing. I can not find in the event log enough information to track this problem to it's source. The error message in the event log is as follows:
Faulting application spoolsv.exe, version 5.2.3790.0, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x0001d61b.
Reporting queued error: faulting application spoolsv.exe, version 5.2.3790.0, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x0001d61b.
Last night I deleted .SHD and .SPL files from %system%\system32\spool\PRINTER and was able to get the service running again on server 2. There were only 4 files in the directory. Server 1 had no temp files in the same directory.
I was using the HP Network Installation Wizard software, most recent version, to install the printers weeks ago. I uninstalled the software from both servers thinking maybe that could be the problem.
I also came across a similiar problem posted here last night while searching the site from home, but could not find the post this morning here at work, hence why I am now asking for help.
Anyone have any ideas as to what could be causing this problem?