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Quickbooks loads slow in XP

Posted on 2004-09-08
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Last Modified: 2009-07-29
I have a client that used to run QB's 2003 and 2004 in Windows 98.   We upgraded her PC with a new hard drive and 512MB RAM.  We loaded windows xp on it and reinstalled all her applications.  

We then reinstalled Quickbooks (both versions - she is an accountant and needs to run multiple versions for her clients).  
When you open quickbooks the cursor has the hourglass next to it, then you wait, then the desktop icons flash and the hourglass goes away, then you wait some more, and eventually quickbooks opens.  There is no company file associated with Quickbooks at this time because its a new install (QB's tech support said that the file might be too big but this is not even opening a file, its just opening the program)

It did not open this slowly in Windows 98 with less RAM and a hard drive that only had a 1/4 of space left on it.

I spoke with Quickbooks and they gave me 2 things to try - open the reboot.bat file (that didn't work) and check that the compatibility mode is turned off (didn't work either).  She is not running it in multi user mode so that's not it either.  

I have quickbooks and am running Windows XP and have not had this issue.

Any suggestions??  I can't seem to find anyone else that has this issue.
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Question by:mantarey
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AbacusOnsite earned 250 total points
ID: 12010647
Hate to be the bearer of bad tidings, but Windows XP + QuickBooks is normally a slow combo.  The reason QuickBooks launched faster under Windows 98 is because Windows 98 left a lot more system resources free to be used by applications.  I am running a system with an AMD AthlonXP 2000+ processor with Windows XP and my QuickBooks 2002 takes about 30 seconds to load (the main application) and about 10 extra seconds to load my company data file.  There are a few things that you can do for your client….

1. Try using the prefetch parameters in XP.  Right-click on the QuickBooks shortcut and choose Properties.  At the end of the line (after the closing quotation mark) in the target field, add /prefetch:1  so that the entire line should look something like:
      
      "C:\Program Files\Intuit\QuickBooks Pro\QBW32.EXE" /prefetch:1

This normally helps XP load the app a little faster.  In testing on my system, using the prefetch parameter shaved about 10 seconds off of my QuickBooks launch time.

2. Delete references to QuickBooks related programs in the Windows Startup folder. This includes Axelbridge, Axelbridge1, QBAgent, QBDagent, QBDagent1, QBupdate, QBserver and QBupdate. To do this in Windows XP click Start, All Programs, Startup to get to where to delete.

3. Turn off Automatic Update in Quickbooks. Launch Quickbooks, go to File, Update QuickBooks , Options, Turn off Automatic Update.

You may want to check the hardware for your client’s system and compare it to your own.  You may have a better system than she does.  Also, some programmers use compilers that optimize the code for Intel processors.  Check to see if you are using an Intel processor, and then see what her system has under the hood.  Is she using an Intel or AMD processor?  What is the speed?  If both of you are using Intel hardware, check to see if she is running the Intel Application Accelerator.  Perhaps your system has it installed, but her system does not.

I know this isn’t a clear-cut solution for you, but it is a place to start.
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