Documents Pending, Won't Print... Can't Cancel, Access Denied

Got a new Dell M5200n recently, using it on the network. It installed fine on each machine and prints ok, but sometimes, I don't know if maybe it is when the internet is down or whatnot, but it won't print, and the documents get "caught" in the print queue.  When I open printer preferences, I see the print jobs, but cannot cancel or restart them because "access denied" appears.  right now even though I can print fine, there are 12 documents pending in the print queue.  The first one has "Error- Printing" in the status field.  Each one after that has nothing written, but when i click cancel to delete it, nothing happens.  

Each machine is using Windows XP Home, server runs 2000.
kriesdoggyAsked:
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TommyTupaConnect With a Mentor Commented:
I believe there is a spool file in ...system32\spool\printers but you'll have to get verification on that.  Also, In the properties of the printer on the PCs, go to the Advanced tab and make sure the box "Keep printed documents" is unchecked.
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TommyTupaCommented:
If your goal is to just cancel the jobs, you can usually accomplish this by going to services and stopping the PrintSpooler service.

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kriesdoggyAuthor Commented:
Stopped the spool in services.msc, restarted it and the files were still there.... is there a way to manually remove the files from the spool?
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hdhondtCommented:
You will need to log in as Administrator  if you want to delete other users' print jobs.
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WillHudsonCommented:
If you type the IP address of the printer into your webrowser, you should be able to see the reason why it is not printing
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