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Sym Antivirus Corporate Edition 8.1 removal w/o an active server

Posted on 2004-09-08
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I have a server that somone had installed the Symantec antivirus CLIENT on, but then through a series of events the server that it was autoupdating / controlled by bit the dust in a very permanent manner.  I have searched symantec on the manual removal of the antivirus client (came up with 64 bit, but following all but the 64 bit instructions didn't work).  At this point, I am unable to reinstall the client software on the server (in hopes of removing it); "Symantec Antivirus Client" is listed in the control panel with no "add/remove"; and the Symantec control center refuses to install anything (remote and local versions) on the server stating that "The server is already running antivirus client - please uninstall before attempting......) .   Thanks!
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Question by:naisnet
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Expert Comment

by:gemchest
ID: 12009194
hi naisnet,

i guessed you've read this?

http://service1.symantec.com/SUPPORT/ent-security.nsf/d04e6f2f2dfad5de88256c910079502c/4483c0a94f62fe1588256d3a00703747?OpenDocument&src=bar_sch_nam


Anyway:
- have you disable the sym av client and defwatch before starting?
- What is your OS?
- What exact problems you encounter when you try to uninstall?

cheers,
Luis
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by:naisnet
ID: 12011426
Yes, that's the 64 bit removal I referenced in the paragraph above - It's a Windows 2003 server (standard).  The inital problem was Symantec AV trying to authenticate against a non-existent server for uninstall (tried to change this to no avail - even changing the global policy allowing users to uninstall w/o a password).  I attempted the manual install as listed in the document you have a link to, but at present time:

+ The Symantec Client sits in the install / remove without a remove or change button

+ I cannot reinstall the AV client (in hopes of uninstalling - tried this first, by the way)

+ I cannot install the PROPER server version of SAV because - even after the manual uninstall - the program insists (server or client) that another version is still installed.  

Oh, and yes, defwatch and rtvscan were disabled - and deleted.  

Thanks in advance...........John
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LVL 4

Expert Comment

by:gemchest
ID: 12013282
Hi John,

seems, either the previous installation is not exactly complete or there's a serious mess up in registry as well as the programs' client itself.

Try download regvac

http://superwin.swmirror.com/regvacz.exe

they have a handy tool to fix the registry and add/remove programs folder. Try see whether it can re-establish the uninstall file to it or not. If not, I'll think of other solutions for you.

cheers,
Luis
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Accepted Solution

by:
gemchest earned 1000 total points
ID: 12294643
Hi LucF,

as i've said in the other thread, i'm not sure if any help is given. up to your discretion. Thanks.

cheers,
Luis
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Author Comment

by:naisnet
ID: 12297414
I actually found the solution, but I'm going to give you the points because you were good enough to try and help me.  Here's the solution:

In Corporate Norton Antivirus, it installs a key under \hkey_local_machine\software\Intel\LanDesk that contains the information broadcast to the server as to which group it is a member of.  Doing a search on the non-existent parent server under this key and changing each instance then restarting your system will solve the problem.  

To completely uninstall, simply follow the instructions under the link provided by gemchest in the beginning of this thread and then remove the key mentioned above and restart.  

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LVL 4

Expert Comment

by:gemchest
ID: 12300543
Hi John,

I see.... thanks for the points and thanks for sharing the solution ;)

cheers,
Luis
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