Some of the users on the LAN started receving a strange error after return back from the holiday weekend.
About 1/2 dozen of my 120 users were unable to receive new mail, thats how many reported, all of them get the OL2003 Maibox Clean Up dialogue box ( http://www.depts.ttu.edu/itts/documentation/outlook/pics/mailboxcleanup.gif
)i am not sure if this is happening to others, it hasn't happend to me and to few others i spoke with.
This is the setup
Exchange Server 2000 Standard running on a Win2k DC.
All users on WinXP, Outlook 2003, the people who have reported the problem are all Notebook users.
When i go into Outlook and disable the cached mode, all mail appears, when i go in there and re-enable it, the same problems occurs, Outlook 2003 pops up a message saying that your mailbox is full and gives multiple options on cleaning up, but the mailbox is not really full, for one user we took out almost everything except for maybe 3MB, all users have a 75MB quota limit, the mailbox size is fine.
I have deleted recreated the .OST file and still the same problem, the strange thing is it is not happening to all the users, but it has happend to quite a few and it could be a possible sign to something bigger waiting to happen.
I checked my priv1.edb and priv1.stm files, .edb is 9.5GB and .stm is about 6.2GB combined they are close to 15.7, does this mean that i am reacing my exchnage standard 16GB limit ?
This is the error from Outlook send receive:
Task 'Microsoft Exchange Server' reported error (0x8004060C) : 'The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, permanently (shift + del) delete them.'
This is the error from the sync logs created in the Sync Issues folder of OL2003:
9:16:30 Synchronizer Version 11.0.6352
9:16:31 Synchronizing Mailbox 'Smith, John'
9:16:31 Synchronizing Hierarchy
9:16:31 Synchronizing server changes in folder 'Inbox'
9:16:31 Downloading from server 'myexchservername.mydomain
9:16:31 Error synchronizing folder
9:16:31 The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, permanently (shift + del) delete them.
9:16:31 Microsoft Exchange Server Information Store
9:16:31 For more information on this failure, click the URL below:
9:16:31 Synchronizing server changes in folder 'Sent Items'
9:16:31 Downloading from server 'pcacement.cement.local'
9:16:31 1 item(s) added to offline folder
9:16:32 Microsoft Exchange offline address book
9:16:32 Download successful
The link takes you to a solution i already tried and is not applicable. I recreated the .ost file and still the problem persists. The only way i can get the mail into the users local outlook is when i disable the cached mode, they log on to OWA fine and can see all their mail.
I check the Event Viewer on Exchange and nothing that sticks out that points to the problem.
Any help in resolving this issue would be much appreciated.
Thanks in advance.