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Windows 2K keeps rebooting after windows updates. - Urgent

Posted on 2004-09-08
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Last Modified: 2012-05-05
We have this computer that used to be a win98 comp and then we upgraded to win2000, the thing is after I ran windows updates today it does not stop rebooting itself, right after the user authentication, I tried everything, safe mode, debuging mode, last good conf, etc... Nothing worked.

Any ideas?

Thank you
jdff
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Question by:jdff
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11 Comments
 
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Expert Comment

by:montasirma
ID: 12013232
If the computer is connected to the internet, first unplug the connection. Then try running a virus scanner. Viruses like W32.MBlaster does not function under windows 98, but would restart the computer under Windows 2000/XP/2003.
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Accepted Solution

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andyswarbs earned 500 total points
ID: 12023073
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Author Comment

by:jdff
ID: 12031944
I checked for virus and nothing. the link above says the issue but there is not solution listed.

Thanks
jdff

Please help!
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Expert Comment

by:andyswarbs
ID: 12034053
is there any error message.  I had this symptom once. But cannnot remember the exact message that cam on screen.  If you can provide that I might be able to help further.
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Author Comment

by:jdff
ID: 12034182
No, I don't get any error message.

Thanks
jdff
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Expert Comment

by:charlietou
ID: 12040861
Well, if you'd like to get a look into your system, you could download and burn a copy of Knoppix Linux, which runs from your CD drive and doesn't install anything on your HD.  It will allow you to at least view your HD (I'm assuming it's NTFS-formatted; if it's FAT32, then Knoppix will be able to read and write to it), and rule out any hardware issues that might have coincidentally happened at the same time.  
If you happen to find anything in your \Docs and Settings\"User-you're logging in as"\Start Menu\Programs\Startup folder that looks suspicious, you can (after logging off Knoppix) insert your system CD, boot to the Recovery console, and delete the entry in that folder.

Short of that, it might be time to back up your files (BTW, Knoppix lets you copy anything on the HD off to a keychain drive or networked computer), reformat and do a clean install of Windows 2000.

The website for Knoppix is www.knoppix.net

The direct link to the download is http://mirror.csit.fsu.edu/knoppix/KNOPPIX_V3.4-2004-05-17-DE.iso

(That link is one of many possible locations from which to download the CD image.)

There are other tools available to get into your system and try to poke around, but Knoppix is free, and it's very cool as a system recovery tool.

Hope this helps,

Charlie T.
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Expert Comment

by:charlietou
ID: 12040866
Hi,

Sorry, the second link above is for the German version.  The english version is here:   http://mirror.csit.fsu.edu/knoppix/KNOPPIX_V3.4-2004-05-17-EN.iso

Charlie T.
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Expert Comment

by:andyswarbs
ID: 12049801
At what point does the reboot happen? before/after logon?
Is your system set to auto-logon?  
Do you get the full GUI up?  
Do any apps start at all?
Have you tried shift overrride (if enabled) to interrupt the logon script.
Do you have a logon script active (perhaps that has a reboot command in it?
0
 

Expert Comment

by:kditroia
ID: 13133077
I have the same problem.. but can't even get in to the pc...even using safe mode last known configuration...any suggestions?  HELP!!!
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Author Comment

by:jdff
ID: 13133188
In this particular case I end up finding that the major issue was that the cd-rom drive was bad, don't ask why I know it does not make a lot of sense but as soon I disconnected the cd-rom it worked so then I replaced it. Check for other peripherals.

Take care
jdff
0
 

Expert Comment

by:kditroia
ID: 13138888
you have got to be kidding...I spend 2 days on this thing....I will let you know if thats what it was
I tried to reinstall windows and that failed...I thought maybe a bad cd..never thought cdrom though...
thanks will check in the morning
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