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Deskjet 840c won't print colour

Posted on 2004-09-09
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Hi all
Hope someone can help me regarding my printer problem. I bought 2 new compatable versions of HP printer catridges 1 black and 1 colour. On installing I found that the colour would not print. I downloaded my printer driver from the HP website and was assured of the latest driver. So I removed and reseated my colour catridge, that didnt work. I uninstalled and reinstalled the driver, that didnt work, I went on the HP website and went though a troubleshooting tried about 3 sollutions regarding my problem, that didnt work. I cleaned my catridges using the HP software, that didnt work. I am coming to think is it a faulty catridge but I did buy it brand new so is it possibly having problems with compatible catridges? when i print a test page the black prints fine but there is just no colour there and for some shades of colour it will print them in grey only a few colours ive noticed for this though.

Hope someone can help

thanks alot.
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Question by:tazzy_dude
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WillHudson earned 2000 total points
ID: 12014987
It does sound like a problem with the colour cartridge, as no colour is printing at all. Even brand new cartridges can be faulty some times. I would take it back to where you got it and swap it for another one - making sure that the cartridge is definately compatible with your printer
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by:tazzy_dude
ID: 12015425
yea I probably agree, I will get a replacement later, its either the catridge or the printer!!

thanks
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