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Windows 2000 / Exchange 2000

Posted on 2004-09-09
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Last Modified: 2010-04-14
Hi,

We are currently migrating from an Exchange 5.5 / NT domain over to an Exchange 2000/Windows 2000 domain.

Previously we had a couple of general e-mail addresses that were accessed by a few people.  This was set up by creating a group of users and applying this group to the primary windows account option in Exchange 5.5.  For example we had a group called "sales team" that had five users accounts.  We then created a mailbox called "Info@company.com" and made the sales team group the primary windows account for the maibox.

Is it possible to achieve the same result with Exchange 2000?  Ie have a single mailbox that can be accessed by more than one person.  

In addition how can I set the permissions to allow the administrator access to all the mailboxes?  (Currently when a user has a problem with their mailbox they call the mis department who log onto it to check it out for them)

Many thanks

G
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Question by:GlenmoranUK
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by:mattisflones
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>>Info@company.com
Yes, you set up a distribution group in Active Directory Users and Computers. And add the recievers as members of that group. You can also set up "send on behalf of" rules and so on.

>>permissions to allow the administrator access to all the mailboxes?
How do you mean? To view and so on? If thats the case you give the administrator those rights on the useraccount to be accessed. Then the administrator can open the users mailbox in outlook.
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by:GlenmoranUK
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Hi,

Thanks for the speedy response..

The ditribution group works a treat!  You know if you stare at the problem for long enough you dont see whatss right under your nose!!  :o)

As for the permissions to allow the admin...  What I need to do is allow the admin to open other users mailboxes.  You know the problem..  User goes on holiday and forget to set up the out of office assistant, or has an e-mail in their inbox that they want checking out.    If I look at the security tab of the user properties I see that the administrators have all rights apart from full control and delete all chold objects.  Is this what you mean??

G
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harleyjd earned 500 total points
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You can assign mailbox access to groups in ex2k, but it's done via the mailbox rights button in the active directory account object. If you want to be able to forward messages or reply as from the box you also need to assign "send as" rights under the security tab. "Send As" is no longer automatically granted after giving someone full mailbox access...

The administrator account is now explicitly denied access to mailboxes. Microsoft have some reccomendations on how to work around this

http://support.microsoft.com/default.aspx?scid=kb;EN-US;262054

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by:harleyjd
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Oh, the explicit denial began in Exchange 2000 SP3 off the top of my head...
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by:GlenmoranUK
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Just one further point..  Where are the messages sent to the ditribution group get stored??

Ie do they just get forwarded to each person in the group or are they held together in a kind of distibution group mailbox?

G
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by:mattisflones
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Yup.. And you have to go into "advanced"->"permissions"->"View/Edit" and give the administrator the special permissions there..
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by:GlenmoranUK
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Points go to Harleyjd as his solution gave me exactly what I wanted.

The ditribution method works, but I needed to keep all the messages in one place, not just forwarded on.

Many thanks guys.

G
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by:mattisflones
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Well, glad i could help.. And btw, the accepted answer only gave half the solution.. but what do i care.
Please read the EE rules for accepting answers here:
http://www.experts-exchange.com/Operating_Systems/Win2000/help.jsp#hi69

>>but I needed to keep all the messages in one place
Well, please state your goal next time you ask..
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by:harleyjd
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having been on the rough end of a split myself (I've only been here a week though, so I didn't make beans about it as I'm still learning the ropes), I understand your dissapointment Matt, but if you read carefully the question he states single mailbox, not a dlist requred.

I also provided a link on how to get systemadmin priviledges, rather that just posting the text from the link, so I answered the whole question
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by:harleyjd
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Thanks, Glen.

Glad to help.

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by:mattisflones
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>>dissapointment
No way.. I got points up my ass and dont need more.. :-)
Just pointing out the rules, no probs.

>>so I answered the whole question
No, not the first bit.

>>the question he states single mailbox, not a dlist requred.
A distribution account is a single mailbox.
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by:GlenmoranUK
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To be fair my initial question did ask the following quite clearly:

"have a single mailbox that can be accessed by more than one person" and not how to forward messages to more than one person.

Your solution did not provide an answer to this specific question, but more a workaround.  Harleyjd offered an exact answer.

He also gave a link to a document providing the answers to the second part of my question.

I appreciate all the help, but do feel my points award was fairly justified in this case.

G

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by:harleyjd
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Sorry, I don't want to make a scene, but what first bit?

Maybe I didn't create step by step instructions on creating a mailbox and assigning rights to it, but I did explain that a mailbox - call it "Info@company.com" can have rights assigned to it just like he's added the group to the primary windows account in 5.5. So that's part A covered.

The second bit I have already commented on.

Glen sounds like he knows his way around, and doens't need the handholding some others I seen seem to need, and I answered accordingly.

I won't get into semantice about is/is not a mailbox, but you can't look at a distribution list and its messages, you can only get them in your inbox and filter or manage them from there. A seperate user account (avoiding the word "mailbox") can be managed much better. Primarily - if one user picks up a new sales lead he can delete it from the box, saving others from replying to it as well.


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by:harleyjd
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Thanks again Glen - I've said enough now. I don't want to get a rep as a hothead before my first week is up :D



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by:mattisflones
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Ok, sorry i did not explain it good enough.. You can set up that didtribgrp`s email account in any outlook in your organisation. I thought you got that..
Whatever, as long as you got a solution youre happy with! Have fun!
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by:mattisflones
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LOL, dont worry... The clue is that the asker is happy.. Welcome to EE! Both of you..
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