Solved

outlook 2002 information service not configured

Posted on 2004-09-09
3
738 Views
Last Modified: 2008-01-09
when I open Outlook XP 2002 i get a window stating 'the information service has not been configured'
It gioves me a browseer to select a file.  I select the outlook.pst file but the windows just reapears.
if i cancel about 6 times i can then access and use outlook as normal?
Any suggestions
0
Comment
Question by:jonw31
3 Comments
 
LVL 49

Assisted Solution

by:sunray_2003
sunray_2003 earned 250 total points
ID: 12016109
Try this
go to start ---> control panel --> mail
click on data files
remove all the folders there especially personal folder
now open outlook and check

Before doing that , make a backup of all outlook data if you have already had data
0
 
LVL 1

Accepted Solution

by:
kdware earned 250 total points
ID: 12033699
Close Outlook.
Open the Control Panel, Mail.
You have a list of Services?
Remove the Personal folders.
Add Personal Folders.
Create a new filename, click Open.
close the mail and open Outlook.

If you are missing data.
Click File, Import/export, import from another program, next, personal
folder file (.pst),
Look for the 'other'.PST file and double click it.
CLick next, and finish.
0
 

Author Comment

by:jonw31
ID: 12061714
Thanks for the help.
I removed the data files and restored from a backup.  Still had problems so I ran the outlook repair utility replacing all shortcuts etc.  This returned outlook to its original form and i had to re enter the mail accounts.  All is now working fine.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

No matter the version of Windows you are using, you may have some problems with Windows Search running too slow or possibly not running at all. Before jumping into how you can solve this issue, just know there are many other viable alternative deskt…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…

680 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question