Solved

How to see email content in ESM using Message Tracking Center tool

Posted on 2004-09-09
5
646 Views
Last Modified: 2006-11-17
In ESM, using Message Tracking Center tool, we can track all the emails. Is there a way we can view the content of the message?

Thanks.
0
Comment
Question by:lutt
  • 3
  • 2
5 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 12018582
No.
It doesn't track to that level. It only tracks the message time and date. You can also get it to track the subject - but that is an option.

Simon.
0
 

Author Comment

by:lutt
ID: 12018723
So this means there is no way we can see message content except access mailbox?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 12018886
Through message tracking that is correct.
Any other way would probably break privacy laws all over the place. I believe that Microsoft even recommend that you inform users that you are tracking subject lines in order to cover themselves.
It isn't really what message tracking was designed for - its main use is to find out where an email message went and when.

If you want to see message content then you will need to use an archiving solution. Microsoft have a rudamentry mechanism built in but it isn't very good. There are better third party solutions. However make sure that HR or the owner of the company have signed it off as storing and reading email is a big issue legally.

Simon.
0
 

Author Comment

by:lutt
ID: 12019065
Could you tell more about the build-in mechanism? 3x.
0
 
LVL 104

Accepted Solution

by:
Sembee earned 200 total points
ID: 12021725
The built in mechanism is all or nothing affair. It will archive everything that goes through the information store.
ESM, Admin Groups, <your admin group>, Servers, <your server>, <Your Storage Group>. Right click on the Mailbox store and choose Properties. You will see an archiving option. This can be another mailbox or a mail enabled public folder.

It isn't very good as you basically end up with two copies of everything in your Exchange server. You would better off looking at something dedicated to the job which can store the messages in SQL or something like that. It just depends what you are keeping copies for.

As I have already indicated make sure that it is signed off by someone who knows the legal position as you are deep in to personal privacy issues with archiving.

Simon.
0

Featured Post

The problems with reply email signatures

Do you wish that you could place an email signature under a reply? Well, unfortunately, you can't. That great Exchange/Office 365 signature you've created will just appear at the bottom of an email chain. What a pain! Is there really no way to solve this? Well, there might be...

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
how to add IIS SMTP to handle application/Scanner relays into office 365.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now