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How to see email content in ESM using Message Tracking Center tool

Posted on 2004-09-09
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Last Modified: 2006-11-17
In ESM, using Message Tracking Center tool, we can track all the emails. Is there a way we can view the content of the message?

Thanks.
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Question by:lutt
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by:Sembee
ID: 12018582
No.
It doesn't track to that level. It only tracks the message time and date. You can also get it to track the subject - but that is an option.

Simon.
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by:lutt
ID: 12018723
So this means there is no way we can see message content except access mailbox?
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by:Sembee
ID: 12018886
Through message tracking that is correct.
Any other way would probably break privacy laws all over the place. I believe that Microsoft even recommend that you inform users that you are tracking subject lines in order to cover themselves.
It isn't really what message tracking was designed for - its main use is to find out where an email message went and when.

If you want to see message content then you will need to use an archiving solution. Microsoft have a rudamentry mechanism built in but it isn't very good. There are better third party solutions. However make sure that HR or the owner of the company have signed it off as storing and reading email is a big issue legally.

Simon.
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by:lutt
ID: 12019065
Could you tell more about the build-in mechanism? 3x.
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Sembee earned 200 total points
ID: 12021725
The built in mechanism is all or nothing affair. It will archive everything that goes through the information store.
ESM, Admin Groups, <your admin group>, Servers, <your server>, <Your Storage Group>. Right click on the Mailbox store and choose Properties. You will see an archiving option. This can be another mailbox or a mail enabled public folder.

It isn't very good as you basically end up with two copies of everything in your Exchange server. You would better off looking at something dedicated to the job which can store the messages in SQL or something like that. It just depends what you are keeping copies for.

As I have already indicated make sure that it is signed off by someone who knows the legal position as you are deep in to personal privacy issues with archiving.

Simon.
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