Cannot install MS Office XP Pro
Posted on 2004-09-10
Never encountered a problem like this before.....
A little background (not sure if this is important)...
I aborted the first install of Office XP (not sure if it would have worked the first time though) due to the fact that I made an erroneous choice and allowed Office XP to install along side the current Office 2000. I cancelled and picked the correct choice to have Office XP automatically remove any prior versions of Office. This install failed (possibly with same error below?). Next I successfully removed Office 2000 from add/remove programs. After this, the following occurred:
Just after the point where Office states it's preparing to install, it fails with the one of the following errors:
Error 2709. An internal error has occurred. (_RegFile_879_0003d.3643236F_FC70_11D3_A536_0090278A1BB8) Contact Microsoft Product Support Services (PSS) for assistance.
In a repeat install, again the installation fails in the same place but with a different error. This time it states:
Error 2705. An internal error has occurred. (Directory )
I have attempted the following (and now I'm out of ideas):
- Installing from network and local;
- In safe mode;
- Different login accounts (both with admin privs);
Hardware: Compaq Armada M700 (PIII 700MHz), 498MB RAM, >10GB disk space, Windows 2000 Pro SP4 (latest updates)