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Faulting application inetinfo.exe

Posted on 2004-09-10
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Last Modified: 2012-08-14
"Faulting application inetinfo.exe"
We keep getting this error in Application Log about five times each day. Not so long ago we applied SP1 to Exchange 2003 could it start cause the problem? And if so how it can be fixed? Also another error is appeared in System Log almost every minute
"Timeout (30000 milliseconds) waiting for a transaction response from the SMTPSVC service."

Any help will be greatly appreciated. Thanks.
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Question by:Cymru1
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13 Comments
 
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Expert Comment

by:Yan_west
ID: 12027491
what is the event id?
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by:Yan_west
ID: 12027507
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Expert Comment

by:Yan_west
ID: 12027580
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Author Comment

by:Cymru1
ID: 12027656
It's event ID 1000.

Faulting application inetinfo.exe, version 6.0.3790.0, stamp 3e8000f7, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xdcdf9645.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Then it seems to trigger a load of Event ID's 7011, timeouts with the pop/smtp/IISADMIN services and eventually  Event ID's 7034 service terminated unexpectedly.

Thanks.

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Author Comment

by:Cymru1
ID: 12027679
Forgot to mention, server is win2k3 server with exchange 2003 with all the latest patches and service packs.
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Accepted Solution

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Yan_west earned 500 total points
ID: 12027747
Btw, lots of people had your problem of different newsgroup, I have seen solution for windows 2000, but not for 2003. Nobody had any solution, in any case, follow this guideline (From eventID):

We have received reports about this event with various applications listed as the "Faulting application". To name a few: mmc.exe, winword.exe, iexplore.exe, newsupd.exe, matlab.exe, explorer.exe and list can go on and on. The "faulting modules" are typicall dlls used by those applications (and the event even gives us their version). All this tell us that this is a generic message from the operating system.

So Windows considers (in certain conditions) these applications as faulty. Windows NT/2000/XP is typically tolerant to applications as long as they "mind their own business". That is, they respond to the thread scheduler and do not attempt to use memory that is reserved to Windows itself. In this case, it seems that one of the modules used by the application tried to write in an area of the memory that is reserved for the operating system. If Windows would allow this, the stability of the whole system might be put at risk so the application is simply terminated and this event recorded. So, why would this happen? Why would an application try to use a portion of the memory reserved to Windows? Several posibilities:
1. Bugs. Probably most typical cause, a poorly written application may attempt to "break" the rules.
2. Applications/Dlls out of sync. Some applications may need a new dll but for some reason the dll on the system is an older version that does not support all the functions that the new application needs so the calls to these functions may have arguments that cause the dll to misbehave. The solution to this is to update the dll to the latest version or reinstall the application.
3. Corrupted files. If a dll is corrupted (i.e. problems with the hard disk, viruses, etc...) it is hard to predict what it can do when is loaded. Again, here the solution may be to reinstall the application. Also, the hard disks should be scanned (with scandisk) for potential errors. The latest service pack may help as well.
4. Hardware problems. The solution to this is obvious but it may be hard to detect it in the first place. Use it as the last resort.

The troubleshooting approach here would be the one for any faulty application or driver:
1. Obtain the latest updates from the vendor
2. Make sure the hardware is functioning properly
3. Reinstall the latest Service Pack
4. Run scanddisk (to fix any problems with the file system).
5. If file corruption is suspected uninstall and install again the application in question  
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Expert Comment

by:Yan_west
ID: 12027788
Oh, just got this:

http://flaphead.dns2go.com/blog/archive/2004/08/20/315.aspx

seems to be your exact problem.
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Expert Comment

by:Yan_west
ID: 12027799
The stupid link is unavalable from all sources.. You'll have to contact microsoft to get your fix.. if you tell them it'S for this fix, they wont charge you.
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Author Comment

by:Cymru1
ID: 12029384
Cheers Yan. Unfortunately, that fix is no longer valid and is no longer available.
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Expert Comment

by:Yan_west
ID: 12029451
I know.. and everywhere this article is published, the link is bad.. something is wront with MS website for this link I think..
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Author Comment

by:Cymru1
ID: 12029777
It seems that the 872963 fix is gone. It's gone from the M$ website also.

I've just got off the phone with M$ and there is a new free fix although that is not on their site either. The new article number is 827214 but you must still refer to the "Exchange Information Store service terminates unexpectedly", and then the smtp, pop, etc., serviced failing. According to them, it's a Win2K3 server issue and not exchange.

They emailed the download within two minutes. All in all it was an excellent experience on the phone with no hassles. All I hope is that it continues to work.

The phone number is for the Small or Home Business section (800) 936-4900, option 2 then 5. You dont even need your product key to call.

Hope it helps someone else also.

Thanks for all the help. Its always appreciated.
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Expert Comment

by:Yan_west
ID: 12029805
Hey thanks, that's great info :)
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Author Comment

by:Cymru1
ID: 12029969
Last thing, make sure you try a chkdsk/f and reboot before installation. That was another recommendation.
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