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Boot-up Problem on a Presario 1900-XL-163 Notebook

Posted on 2004-09-10
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Last Modified: 2008-01-09
Hi,

From a prior discussion, someone had problems trying to boot-up from a CD on a Compaq Presario 1900-XL-163 notebook.  Someone has figured out by pressing the <esc> key when the COMPAQ logo appears, you were able to get a boot menu.  However, when I press the <esc> button, I don't get a boot menu.  In fact, I also cannot get into the Bios Setup menu when I press the F10 button.  Any one have any idea why this is the case?

I'm not the orginal owner and got it second hand.  The notebook was installed with Win98SE and everything was working fine when I got it.  I decided to do some cleaning up using the control panel - Add/Remove program by getting rid of some programs I didn't think I need.  Ultimately, I was planning to update to Win2000.  For some reason when I deleted a particular program (I don't remember what), the program asked to be restarted to finish the uninstall.  I did that, but instead of rebooting, it went into the Phoenix Notebios 4.0, Save to Disk Manager screen.  Then, it went into the Windows Blue screen with a message: "A fatal exception 06 has occured at 0000:00000017.  The current application will be terminated."  The hard-drive then powered down with the message still on the screen.  If I press any keys, all it would do is beep.  The only way I was able to completely shut the system down was by pressing the power button.  The system went into the Phoenix save to disk manager screen, then the fatal exception screen, then it totally powered off.  Whenever I turn the computer on, after the Compaq logo (red "COMPAQ") is displayed, it goes to the Phoenix Save to Disk Manager screen" and then to the fatal exception 06 blue screen.  Compaq tech support had me try a floppy boot disk, but this didn't work.  They recommended that I get the Quickrestore disk and boot-up the CD and restore.  As it turned out, as of June of this year, the Quickrestore disk is no longer available (i.e. something to do with the licensing agreement with Microsoft).  So, I tried a bootable Win2000 CD, which didn't work.  I tried getting into the Bios setup (pressing the F10 key when the Compaq logo was displayed) to check the boot sequence, but the only thing I got was the following display:  
Phoenix Bios 4.0  Release 6.0.5  03-00
System Bios  11/19  0a06
Keyboard Bios Rev 290005
Mouse Initialized
Fixed Disk 0  IBM - DCXA-21000
ATAPI CD-ROM  Toshiba DVD-Rom SD-C22002

There was nothing there to allow me to get into the Bios setup.  Seeing that someone had success with the <esc> key to get the  boot menu, I thought my problem was resolved.  Well..... no luck.  

Any help will be appreciated.        
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Question by:benjoman56
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6 Comments
 
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Expert Comment

by:rid
ID: 12033178
1) What happens when you try to boot off a floppy (what's on screen when the process stops)?
2) As above, but with a w2k CD?
3) Did you search Compaq site for specialized "Softpaq" or "Rompaq" boot floppies for your model?
4) Can you remove the HD and try booting with a floppy?

This sounds like some kind of "Suspend to disk" operation having gone bad, perhaps to the point of messing up the HD. Some Compaq models have parts of BIOS setup on the HD, which does complicate the situation - that's why you may need specialized boot floppies to rebuild the BIOS setup part. Is there anything sworth saving on the HD? If so you may need to connect it to another system to get data off of it before you can restore it.
/RID
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Author Comment

by:benjoman56
ID: 12036647
1)  Won't boot off a floppy.
2)  Won't boot off a CD.  
3)  Will check into "softpaq" and "Rompaq".
4)  There is nothing on the HD I need.

Thanks RID
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Author Comment

by:benjoman56
ID: 12090978
Problem resolved.  I got help from Compaq tech support.  It appear that the bios got corrupted.  It was suggested that I disconnect the CMOS battery (internally), then reconnect after several seconds and start-up.  Before, F10 key didn't work to get into the bios set-up.  Now it goes in and could now select the boot-up sequence.  No more Phoenix bios Notebook screen.  All information on the hard-drive was intact.  

Ben  
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Expert Comment

by:rid
ID: 12094440
Thanks for coming back and telling. Since this was solved by you yourself, you could ask for a points refund. You can post a Q in the Community Support area, including a link to this one.
Regards
/RID
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