Solved

Exchange backup job hangs on "Loading Media" in Veritas Backup Exec 9.1.

Posted on 2004-09-10
9
7,090 Views
Last Modified: 2013-12-01
All other tape and disk jobs work perfect with no errors.  We have a mailbox backup job which runs fine, however the information store backup job will not run.  It doesn't "Fail" either.  it just hangs on Loading Media without backing up anything.  Also note that the job is a backup-to-disk job.  We have an identical job backup up to tape and that runs fine.  Only the B2D job hangs.
In Veritas' knowledge base, the only article directly relating my problem is this: http://seer.support.veritas.com/docs/264574.htm but the settings reflect it's fix.  I've tried recreating the job, reinstalling remote agents, and now have SP1 and the exchange hotfix installed.  Still no luck.  ANY help is greatly appreciated.  I don't have many points because I am only a couple days old here, but if I accumilate any more point of this questions duration, I will throw them in.

Thanks,

-jon
0
Comment
Question by:abalonie
  • 4
  • 2
9 Comments
 
LVL 1

Expert Comment

by:Spankyxeon
ID: 12031719
What if any hotfixes have you applied for the Back up Exec?

What version of Windows are you running?
What Service Pack are you running on it?
Is it Standard, advanced or enterprise Server?


What version of Exchange are you running?
What Service pack do you have on Exchange?

From there I can help you but I need time to recreate it. Also if you want to send me the job logs you can
spankyxeon at yahoo dot com
0
 

Author Comment

by:abalonie
ID: 12031887
I have version 4691.1 installed (veritas 9.1).  When it was just 4691 it didn't work.  So i upgraded using these service pack files: http://seer.support.veritas.com/docs/264658.htm and http://seer.support.veritas.com/docs/267180.htm

I read somewhere in there to install the remote agents again after you install sp1 so i did that too.

It's on Windows 2000 Server SP4.  
Exchange 2000 System Manager is installed with SP3
Outlook 2000 is installed for the MAPI client.

I'm not sure if it's Veritas standard, advanced, or enterprise server.  I can get you that info on monday as well as the job logs.

Thanks for looking into this :)

0
 

Author Comment

by:abalonie
ID: 12031892
Oh I also installed this exchange "multiple mailbox" hotfix after i installed veritas SP1: http://seer.support.veritas.com/docs/269749.htm
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 

Author Comment

by:abalonie
ID: 12046050
Problem Solved.  

This minor issue doesn't seem to be discussed anywhere.  It's rather simple but can be a pain if you overlook it:

All I did was recreate the folder our Information Store backup was going to, and that solved the problem.  What happened was we changed Media Set names when we upgraded to veritas 9.1.  And I created new folders for all the backup jobs except our information store one.  Since that folder was still binded to a Media Set that no longer existed, the backup job would hang on "Loading Media".  All I did was delete the old folder and recreated it which solved the problem.  However the problem probably lied in the backup file that was still in the old folder - since the new backup jobs I made were designed to overwrite previous backups.
0
 
LVL 1

Expert Comment

by:Spankyxeon
ID: 12047136
glad to see you got it worked out, I think the job logs would have told you this error or the folder it was looking for...that is why I asked for them, but better you learn how to fix it rather then just have someone tell you what to do. Great Job I admire that!
0
 

Author Comment

by:abalonie
ID: 12047206
Yes I thought the job logs would indicate the folder too.  Instead all it gave me was a "mount failed" error which Veritas had solutions but nothing relating to the folders.  Either way i'm glad it's solved :)
0
 
LVL 1

Accepted Solution

by:
DarthMod earned 0 total points
ID: 12389132
Submitted to PAQ with points refunded (125)

DarthMod
Community Support Moderator
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
Are you looking to recover an email message or a contact you just deleted mistakenly? Or you are searching for a contact that you erased from your MS Outlook ‘Contacts’ folder and now realized that it was important.
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question