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Exchange backup job hangs on "Loading Media" in Veritas Backup Exec 9.1.

Posted on 2004-09-10
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All other tape and disk jobs work perfect with no errors.  We have a mailbox backup job which runs fine, however the information store backup job will not run.  It doesn't "Fail" either.  it just hangs on Loading Media without backing up anything.  Also note that the job is a backup-to-disk job.  We have an identical job backup up to tape and that runs fine.  Only the B2D job hangs.
In Veritas' knowledge base, the only article directly relating my problem is this: http://seer.support.veritas.com/docs/264574.htm but the settings reflect it's fix.  I've tried recreating the job, reinstalling remote agents, and now have SP1 and the exchange hotfix installed.  Still no luck.  ANY help is greatly appreciated.  I don't have many points because I am only a couple days old here, but if I accumilate any more point of this questions duration, I will throw them in.

Thanks,

-jon
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Question by:abalonie
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by:Spankyxeon
ID: 12031719
What if any hotfixes have you applied for the Back up Exec?

What version of Windows are you running?
What Service Pack are you running on it?
Is it Standard, advanced or enterprise Server?


What version of Exchange are you running?
What Service pack do you have on Exchange?

From there I can help you but I need time to recreate it. Also if you want to send me the job logs you can
spankyxeon at yahoo dot com
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Author Comment

by:abalonie
ID: 12031887
I have version 4691.1 installed (veritas 9.1).  When it was just 4691 it didn't work.  So i upgraded using these service pack files: http://seer.support.veritas.com/docs/264658.htm and http://seer.support.veritas.com/docs/267180.htm

I read somewhere in there to install the remote agents again after you install sp1 so i did that too.

It's on Windows 2000 Server SP4.  
Exchange 2000 System Manager is installed with SP3
Outlook 2000 is installed for the MAPI client.

I'm not sure if it's Veritas standard, advanced, or enterprise server.  I can get you that info on monday as well as the job logs.

Thanks for looking into this :)

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Author Comment

by:abalonie
ID: 12031892
Oh I also installed this exchange "multiple mailbox" hotfix after i installed veritas SP1: http://seer.support.veritas.com/docs/269749.htm
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Author Comment

by:abalonie
ID: 12046050
Problem Solved.  

This minor issue doesn't seem to be discussed anywhere.  It's rather simple but can be a pain if you overlook it:

All I did was recreate the folder our Information Store backup was going to, and that solved the problem.  What happened was we changed Media Set names when we upgraded to veritas 9.1.  And I created new folders for all the backup jobs except our information store one.  Since that folder was still binded to a Media Set that no longer existed, the backup job would hang on "Loading Media".  All I did was delete the old folder and recreated it which solved the problem.  However the problem probably lied in the backup file that was still in the old folder - since the new backup jobs I made were designed to overwrite previous backups.
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by:Spankyxeon
ID: 12047136
glad to see you got it worked out, I think the job logs would have told you this error or the folder it was looking for...that is why I asked for them, but better you learn how to fix it rather then just have someone tell you what to do. Great Job I admire that!
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Author Comment

by:abalonie
ID: 12047206
Yes I thought the job logs would indicate the folder too.  Instead all it gave me was a "mount failed" error which Veritas had solutions but nothing relating to the folders.  Either way i'm glad it's solved :)
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