Solved

Excel 2003 and Word 2003 Hang on File Open when using Look In

Posted on 2004-09-10
7
747 Views
Last Modified: 2007-12-19
I'm using Office 2003 on an XP service pack 1 loaded on a Dell Latitude D600. This is definitely profile related. Some users who log into the machine cannot easily access documents by going to File, Open, Look In and clicking on the extend list arrow to access mapped drives or local folders on the machine. I thought it was caused by imaging so I built a machine from a known good image with just the basic operating system and then loaded apps one by one. At first I did not have a problem using the account of the user I was building the machine for. But when others users who were experiencing the same problem on their completely imaged notebooks logged in the still had problems on the new notebook. So this must be profile related. Using the icons for My Recent Docs, Desktop, My Docs, My Computer and My Network works normally as long as they are used in conjunction with Back button and the Up One Level button. Does anyone have any idea what causes this to happen with some users and not with others? Is it a registry setting? Could it have been caused by some elements of their Windows 2000 Roaming Profile contaminating the new Windows XP profile?
0
Comment
Question by:glehrer
  • 4
7 Comments
 

Author Comment

by:glehrer
ID: 12031929
Additional Info - Event viewer says Fault Bucket 109837527
The event ID is 1001, Application Hang
0
 
LVL 1

Expert Comment

by:kdware
ID: 12033462
http://support.microsoft.com/default.aspx?scid=kb;en-us;822621

Gives possible sollutions to your problem.

I think that method 2 is for you. Do you use "reconnect at logon" for shares. If so switch to logonscripts that handle the connection to shares.
0
 

Author Comment

by:glehrer
ID: 12047605
I ran Performance Monitor and CPU usage goes really high when the problem occurs. The process that seems to be hung up is explorer.exe. Right now it is taking up about 60% of cpu resources. Does this tell you anything significant?
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:glehrer
ID: 12105741
The fix was to remove from the registry some mapped drives referring to notebooks setup with wireless connections. I tried disconnecting the drives at one time from Explorer but the fix is to complete remove from the registry and reboot. Case closed.
0
 

Author Comment

by:glehrer
ID: 12294500
I'd appreciate it if the moderator would close the question since I was able to answer it myself. Thanks!
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 13151563
PAQed with points refunded (500)

modulo
Community Support Moderator
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In case Office 2010 has not been deployed in your environment, this article may be quite useful. In our office, we wanted a way to deploy Microsoft Office Professional Plus 2010 through an automated batch file via logon script. This article is docum…
This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
This video walks the viewer through the process of creating envelopes and labels, with multiple names and addresses. Navigate to the “Start Mail Merge” button in the Mailings tab: Follow the step-by-step process until asked to find the address doc…
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question