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Excel 2003 and Word 2003 Hang on File Open when using Look In

Posted on 2004-09-10
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Last Modified: 2007-12-19
I'm using Office 2003 on an XP service pack 1 loaded on a Dell Latitude D600. This is definitely profile related. Some users who log into the machine cannot easily access documents by going to File, Open, Look In and clicking on the extend list arrow to access mapped drives or local folders on the machine. I thought it was caused by imaging so I built a machine from a known good image with just the basic operating system and then loaded apps one by one. At first I did not have a problem using the account of the user I was building the machine for. But when others users who were experiencing the same problem on their completely imaged notebooks logged in the still had problems on the new notebook. So this must be profile related. Using the icons for My Recent Docs, Desktop, My Docs, My Computer and My Network works normally as long as they are used in conjunction with Back button and the Up One Level button. Does anyone have any idea what causes this to happen with some users and not with others? Is it a registry setting? Could it have been caused by some elements of their Windows 2000 Roaming Profile contaminating the new Windows XP profile?
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Question by:glehrer
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Author Comment

by:glehrer
ID: 12031929
Additional Info - Event viewer says Fault Bucket 109837527
The event ID is 1001, Application Hang
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Expert Comment

by:kdware
ID: 12033462
http://support.microsoft.com/default.aspx?scid=kb;en-us;822621

Gives possible sollutions to your problem.

I think that method 2 is for you. Do you use "reconnect at logon" for shares. If so switch to logonscripts that handle the connection to shares.
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Author Comment

by:glehrer
ID: 12047605
I ran Performance Monitor and CPU usage goes really high when the problem occurs. The process that seems to be hung up is explorer.exe. Right now it is taking up about 60% of cpu resources. Does this tell you anything significant?
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Author Comment

by:glehrer
ID: 12105741
The fix was to remove from the registry some mapped drives referring to notebooks setup with wireless connections. I tried disconnecting the drives at one time from Explorer but the fix is to complete remove from the registry and reboot. Case closed.
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Author Comment

by:glehrer
ID: 12294500
I'd appreciate it if the moderator would close the question since I was able to answer it myself. Thanks!
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