Solved

Excel 2003 and Word 2003 Hang on File Open when using Look In

Posted on 2004-09-10
7
744 Views
Last Modified: 2007-12-19
I'm using Office 2003 on an XP service pack 1 loaded on a Dell Latitude D600. This is definitely profile related. Some users who log into the machine cannot easily access documents by going to File, Open, Look In and clicking on the extend list arrow to access mapped drives or local folders on the machine. I thought it was caused by imaging so I built a machine from a known good image with just the basic operating system and then loaded apps one by one. At first I did not have a problem using the account of the user I was building the machine for. But when others users who were experiencing the same problem on their completely imaged notebooks logged in the still had problems on the new notebook. So this must be profile related. Using the icons for My Recent Docs, Desktop, My Docs, My Computer and My Network works normally as long as they are used in conjunction with Back button and the Up One Level button. Does anyone have any idea what causes this to happen with some users and not with others? Is it a registry setting? Could it have been caused by some elements of their Windows 2000 Roaming Profile contaminating the new Windows XP profile?
0
Comment
Question by:glehrer
  • 4
7 Comments
 

Author Comment

by:glehrer
ID: 12031929
Additional Info - Event viewer says Fault Bucket 109837527
The event ID is 1001, Application Hang
0
 
LVL 1

Expert Comment

by:kdware
ID: 12033462
http://support.microsoft.com/default.aspx?scid=kb;en-us;822621

Gives possible sollutions to your problem.

I think that method 2 is for you. Do you use "reconnect at logon" for shares. If so switch to logonscripts that handle the connection to shares.
0
 

Author Comment

by:glehrer
ID: 12047605
I ran Performance Monitor and CPU usage goes really high when the problem occurs. The process that seems to be hung up is explorer.exe. Right now it is taking up about 60% of cpu resources. Does this tell you anything significant?
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:glehrer
ID: 12105741
The fix was to remove from the registry some mapped drives referring to notebooks setup with wireless connections. I tried disconnecting the drives at one time from Explorer but the fix is to complete remove from the registry and reboot. Case closed.
0
 

Author Comment

by:glehrer
ID: 12294500
I'd appreciate it if the moderator would close the question since I was able to answer it myself. Thanks!
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 13151563
PAQed with points refunded (500)

modulo
Community Support Moderator
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PaperPort has a feature called the "Send To Bar". It provides a convenient, drag-and-drop interface for using other installed software, such as Microsoft Office. However, this article shows that the latest Office 2016 apps (installed with an Office …
Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now