Excel 2003 and Word 2003 Hang on File Open when using Look In
Posted on 2004-09-10
I'm using Office 2003 on an XP service pack 1 loaded on a Dell Latitude D600. This is definitely profile related. Some users who log into the machine cannot easily access documents by going to File, Open, Look In and clicking on the extend list arrow to access mapped drives or local folders on the machine. I thought it was caused by imaging so I built a machine from a known good image with just the basic operating system and then loaded apps one by one. At first I did not have a problem using the account of the user I was building the machine for. But when others users who were experiencing the same problem on their completely imaged notebooks logged in the still had problems on the new notebook. So this must be profile related. Using the icons for My Recent Docs, Desktop, My Docs, My Computer and My Network works normally as long as they are used in conjunction with Back button and the Up One Level button. Does anyone have any idea what causes this to happen with some users and not with others? Is it a registry setting? Could it have been caused by some elements of their Windows 2000 Roaming Profile contaminating the new Windows XP profile?