XM PCR radio gives error and won't start up. "Radio did not initialize".

Hi,

I have tried to install and run an XM Radio "PCR" device on one particular Win98 computer, and always get the same error message when trying to get the device's software to run.

The error message comes up about 30 seconds after the "splash screen" starts. The error is:  "Radio did not initialize, please check to see if antenna has good signal".

The software and drivers have been uninstalled and reinstalled several times, and various things tried. When the device is plugged into the USB port, it loads the following two things in Device Manager:

[Ports]  USB Serial port {Com 3}

[USB Serial Bus Controllers]  USB High Speed Serial Converter

Disconnecting the device removes those two items.

The device was returned for a new one, no luck. Also, the device was tried on two other computers, with the following OSs: a WinME and a recent WinXP.

Those installs worked OK for both the original device and its replacement. When the device is plugged into those computers and the software is started, headphones hooked up to the device start playing music. But not with the Win98 machine.

The Win98 that I am trying to get it to work on has good USB ports, which I use all the time.

We have called [several times] tech support at both Dell and at XM Radio. Not a clue.

Any help would be greatly appreciated. Thank you.

Michael


helluppAsked:
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moduloConnect With a Mentor Commented:
PAQed with points refunded (500)

modulo
Community Support Moderator
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CallandorCommented:
If the ports are ok and the devices work with other OS'es, then I would conclude that the Win98 drivers are no good.  If you can't find a different driver that works, then you may need to use a different OS.
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helluppAuthor Commented:
Question Title: XM PCR radio gives error and won't start up. "Radio did not initialize".

I am not familiar enough with the workings of Experts exchange, and did not realize my question was still open.

I now need to abandon the question, as I have managed to find the answer on my own [after much trial and effort].

The answer turned out to be that in Device manager, under Ports, then right click on "USB serial port", the com port setting needed to be changed manually for this device, even though it does a com port search on its own.

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compfixer101Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave the following recommendation for this question in the Cleanup topic area:
PAQ/ refund

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

compfixer101
EE Cleanup Volunteer
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