?
Solved

Quickbooks restore issues with disk and errors NEED HELP URGENT

Posted on 2004-09-11
3
Medium Priority
?
412 Views
Last Modified: 2008-01-09
Hi, hopefully someone can guide me.  We had a problem on our computer (Running XP) did the service pak 2 update not knowing we were majorly infected with spyware, this caused windows to go bonkers.  After many hours on the phone with Microsoft it was determined I had to reformat my system from scratch to rid myself of spyware.  We spent 8 hours on the phone trying to resolve the issues, kid you not.  Anyways, I did manage to get into my Quickbooks Pro 2003 program and do a back up, I have 4 sets of books I backed up.  The backups went fine with no error reports.  Well then it gets better, I could not find my 2003 program and had to install the Quickbooks Pro 2004 in its place, went to restore, and it would get to 80% then stop with an error of "unable to read this device"  So after reading I did take that disk to a Data Recovery place, they did manage to get the disk to be readable and goes through the back up but does not tell me it backed up successfully.  So I was able to retrieve 2 sets of small books but not the two main ones, Disk 1 has all of one small company on it, and the beginning of a big one.  I have not been able to get them to fully restore.  Below is the three different errors I have encountered, if anyone can guide me or help me, it is so frustrating to see the files there but not get them to fully restore.  To re enter all this work is ungodly and my taxes will be due soon so Im in overdrive to get this to work.  Please this is URGENT, Im so close but just not able to get it 100 percent back, or if there is a way to open up the quickbooks and drag and drop the files to build my books back would be an option if at all possible.  I am able to pull up the files, they are there, HELP.

First error was:     The instruction at 0x004075FF referenced memory at 0x02ec386c The memory could not be read.
Second error was:   C=88 Quickbooks error C=value
Third error was:  Windows\temp\crash.xml   and Windows\temp\crash.dmp


Thank you so much,
Spideysgirl
0
Comment
Question by:Detroitspideysgirl
1 Comment
 
LVL 15

Accepted Solution

by:
jdlambert1 earned 2000 total points
ID: 12034740
A lot of folks have been hurt by spyware when installing SP2. All I can suggest is spending some time on the phone with Intuit, rather than Microsoft. If they can't help you recover your data over the phone, ask them if they could recover the data if you send them the files that the hard drive recovery service produced. Quickbooks uses a proprietary file system for the main files and their backup files, so it may be that some of their engineers have ways to open/view/export/import data from those files that aren't part of the commerical product.

Good luck!!!
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this blog post, we’ll look at how using thread_statistics can cause high memory usage.
Among the most obnoxious of Exchange errors is error 1216 – Attached Database Mismatch error of the Jet Database Engine. When faced with this error, users may have to suffer from mailbox inaccessibility and in worst situations, permanent data loss.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …
Suggested Courses

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question