Solved

Outlook 2003 forgets "favorite folders" on exit

Posted on 2004-09-11
5
439 Views
Last Modified: 2008-02-01
I just did a clean install of Outlook 2003 and then installed service pack 1.

For some reason the "favorite folders" part of the navigation pane isn't working.  I can add folders to it and they appear just fine.  But when I exit Outlook and restart it, it has reset back to the default four folders in there.

I can't find any setting which might cause this - can anyone suggest what might be going wrong here?
0
Comment
Question by:aoldham
  • 3
5 Comments
 

Author Comment

by:aoldham
ID: 12034223
I found a solution which involved adding a DWORD "outlook.exe=1" in the registry... but this didn't work!
Have increased the points for this question... this is my first question so be gentle with me :)
0
 
LVL 17

Expert Comment

by:Microtech
ID: 12034476
I cannot find any info on this so my first place to start would be to do a detect and repair under the help menu. This may fix the problem, if not post back.
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 500 total points
ID: 12034483
Try doing this

http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_20920018.html

Remove all the folders in the favorite folder. , close outlook , open it and start adding to the folder.
Now close back and open it to see if it would remain there.

If it doesnot , try recreating your profile in outlook ( after backing up data) and see if that would help

All the best

SR
0
 

Author Comment

by:aoldham
ID: 12039086
Thank you for these suggestions.  

I have tried "detect & repair" - no joy.
Removing all the folders, exiting out and restarting Outlook - the folders that were deleted have re-appeared as before.
Recreating the profile in Outlook sort of worked... well a bit... I could add a folder and it was still there when I reloaded outlook.  But as soon as I tried deleting any folders it reset back to the same list.

Any further ideas anyone?  I am really struggling here and it's very frustrating!
0
 

Author Comment

by:aoldham
ID: 12086337
Solved by creating a new profile - thank you sunray_2003 for the advice, I will award you the points... if I can work out how to do that...!
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question