back up from data with tape drive in windows server 2003

hello,
     I want back up from data of hard with tape drive in windows sever 2003.I want use from back up of windows:
start-system tools -back up   ,but windows can not identify tape drive.
my back up is sony AIT SDX-D500C and my tape is SDX2-50C.
the driver of sony is installed.windows must identify tape such as drive but not identify,
please help me,
thanks,
z1357_khAsked:
Who is Participating?
 
Duncan MeyersCommented:
The latest drivers are dated 8 September 2004  - can you check that you are running the latest drivers please?
http://sony.storagesupport.com/ait/windriver_server2003_32.htm

The other thing to do is to run Sony's Tape Utilities from http://sony.storagesupport.com/ait/tapeutility_windows.htm to see if the utility can see and access the drive

Can you let us know what the tape utilities report please?
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z1357_khAuthor Commented:
i download and install the latest driver and install tape utility
but i still  have problem,
test drive with utilitytape  failed.
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Duncan MeyersCommented:
>test drive with utilitytape  failed.

What errors did the tape utilities report?
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z1357_khAuthor Commented:
hello,
thanks,
my problem is solved,
my removeable storage in services of windows is stop
with start this service my problem is solved.
thanks.
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