Data Recovery

Posted on 2004-09-12
Last Modified: 2013-12-01
I have been attempting to perform a data recovery for a colleague of mine on a Toshiba 30GB hard drive (Model MK3018GAP). This was connected to a Compaq Presario 1500 with Windows XP Home Edition. The hard drive was working properly until a couple of weeks ago when I started to boot up. The notebook would not boot up even in safe mode. I ran SpinRite 6 to test the drive, but everything seemed correct. I did not detect any clicking noises from the hard drive.

He had the hard drive replaced in order for him to get back to what he needed to do. I have attempted to place the old hard drive in an external enclosure to connect as a USB external drive. This has caused my PC to reboot constantly. The enclosure that I am using is a 2.5" Aluminum External Enclosure SKU: 306130 that was purchased from CompUSA.

The PC that I am running has an Athlon 64-Bit processor and has Windows XP Professional. The actual BIOS does not show the device, but when I press a key that prompts me to indicate which device to start first, it includes the Toshiba hard drive as a USB device.

Any assistance would be greatly appreciated.

Charles A. Davis
Question by:cadavis
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Expert Comment

ID: 12040110

Your disk seems okay, which is good. It cannot be
As to regular reboots, it is because while booting windows all the connected devices including storage are initialized.
In the initialization process, it reads NTFS.sys and crashes. As NTFS.sys is corrupted. You have two options,

1. Boot in DOS and if you could see the disk, use fdisk/mbr. Which could be slightly risky if there are any security
softwares on the disk for encrypting data.

1. While it's connected as  external drive, boot WinXP in SAFE MODE.
2. Rename %SystemRoot%\System32\Drivers\NTFS.sys to
3. Run 'chkdsk' on the external drive.
4. Restore back as NTFS.sys

1. Create a linux boot disk,
2. Mount ntfs partition.
3. Copy data to some other disk or drive.

If you decide to read more on the subject, there were a lot of ideas being discussed in:


Expert Comment

ID: 12040143
Forgot to tell you, if you don't have a linux boot CD, Knoppix is what I have used in the past and it works.

Author Comment

ID: 12040894
When I connect the drive as a USB device, my computer reboots repeatedly. I cannot even boot correctly in safe mode. I still cannot figure out how to get to the drive without having my PC go into what seems like an endless loop of rebooting. I am able to return to normal functioning by disconnecting the device. I agree that NTFS.sys is the key. Now, I need to find a way a accessing the hard drive. I appreciate the assistance that you can provide.

Charles A. Davis
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Accepted Solution

ITcrow earned 125 total points
ID: 12041773

Ideal thing will be to boot it using 'Knoppix' and back up the data, if it is

Then you should look at fixing the problem in either of the following way.
1. Boot the PC using DOS and run 'fdisk /mbr' on the hard-disk.
2. After that access it via USB.


Make winXP boot floppies and boot using these flopies and fix things as
described earlier. WinXP boot diskettes (total 6) creation process is
mentioned at:

Good Luck.

Author Comment

ID: 12044006
I may have left out some details about the Toshiba drive that I am trying to recover. It is a drive that came from a notebook PC. The only way that I can connect it to my desktop PC is through a USB port. I already have 2 IDE hard disk devices in my PC. I have previously created the winXP boot floppies that you mentioned. My concern is being able to access the drive through a USB port. Your suggestions on how to connect this hard drive is appreciated.

Charles A. Davis

Expert Comment

ID: 12046704

Author Comment

ID: 12059421
Dear ITcrow,

I downloaded Knoppix 3.6 and was able to access and transfer the files my colleague needed. I want to give my utmost thanks for all of your assistance. This was an eye opening experience and will use it to help others in my area.

Charles A. Davis

Expert Comment

ID: 12072951
I am glad, I could help out.

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