Windows XP with SP1 - canot open hotmail messages
Posted on 2004-09-12
My friend has a new lap top running Windows XP with SP1. Recently it got inundated with viruses as her Norton Antivirus had not been set up to run regular checks.
I also installed a copy of AVG antivrus 6.0 and it found 7 viruses that Norton had not found.
All the windows updates have now been installed but not SP2 yet.
When she logs into hotmail she can see her messages but when she clicks onto a message the page frames stay the same but no message opens and in the bottom of the window it says "Done"
This appears to be the only page she cannot open. Other web sites open ok.
I ran Hijack this and removed a few suspect files, ran reg mechanic, adaware and spybot and all had items to repair or remove. Even after this the problem continues.