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WinFax PRO will not connect to the host station. Any ideas?

Posted on 2004-09-12
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Last Modified: 2012-06-27
This only happens to certain machines and it happens in a manner which seems to be completely random. Well, on client machines, I will start Windows and the WinFax Controller starts and gives the following message.

"WinFax PRO is unable to connect to the WinFax PRO Host station called 192.168.1.8. Make sure an account has been created for you on the host station (using the same name/password used to login to your client station).

Some machines work and are able to send faxes successfully, some do not. Please advise.
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Question by:civicor
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13 Comments
 

Author Comment

by:civicor
ID: 12041170
There is no password configured on the host machine also. None of the other clients require passwords to send a fax.
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Author Comment

by:civicor
ID: 12041186
Pings to 192.168.1.8 are fine. It seems that this problem occurs if I install SP2 on the machines before I install WinFax.
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Expert Comment

by:Sohel Rana
ID: 12044972
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Author Comment

by:civicor
ID: 12049013
Symantec had replied to me saying there is a problem with WinFax after the installation of SP2.

http://service1.symantec.com/SUPPORT/faxprod.nsf/pfdocs/2004071911425704

Thanks for your help anyway.
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Expert Comment

by:Sohel Rana
ID: 12049029
No Problem, you are welcome.

rsdn
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Accepted Solution

by:
PashaMod earned 0 total points
ID: 12094581
Closed, 250 points refunded.
PashaMod
Community Support Moderator
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Expert Comment

by:SOFTECNICOS
ID: 12424816
Just Disable Windows Firewall Service in the Services of Windows XP SP2.

Kind Regards
SOFTECNICOS
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Expert Comment

by:joshstearns
ID: 12607292
I Have the Same Problem I disabled The XP Firewall but still cannot connect the Fax Sharing Host the Client is an XP machine and the Host is Win2k Pro
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LVL 2

Expert Comment

by:SOFTECNICOS
ID: 12607663
It hapens the same to me, because i have 5 workstations and in one of them i still can't have the fax client to work on that machine.
Problably reinstalling the fax software an doing all the symantec steps to solve that issue.
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Author Comment

by:civicor
ID: 12636926
Hey... I posted a comment earlier and they did not choose it as the accepted answer. Here's the link to what Symantec posted about the issue.

http://service1.symantec.com/SUPPORT/faxprod.nsf/pfdocs/2004071911425704
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Expert Comment

by:cjhowe
ID: 20061789
I realize this is an old topic, but all of the solutions posted elsewhere left me with a setup still not working.  I wanted to post the solution I finally stumbled upon for others.  If the symnaptec link does not work and you have the error listed in the topic try the following:

1.  Run Winfax Pro as the first Administrator created (I don't know why it is this way, but the 2nd and 3rd created administrator accounts did not work).
2.  Create a user on the client computer with the same user name/password as the first Administrator (you do not need to be logged in on the client computer as the newly created user name, it just has to be present).

Following those two steps brought my Winfax Pro into working order over the network.
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