Solved

0x0000007f blue screen, Iomega USB HDD, Norton Anti-Virus and CISCO VPN

Posted on 2004-09-13
8
3,385 Views
Last Modified: 2008-01-09
Hi guys,

Last week I installed an Iomega 60GB USB/Firewire portalbe HDD on the USB port on my Dell Inspiron 600m running XP Pro SP2. While installing, I got for the first time a blue screen Stop: 0x0000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). It seemed to recover, but the weekend has been a nightmare, with blue screens all the time.

I ran a memory test, and it came out OK. I upgraded the BIOS, too. I did a system restor to before I installed the Iomega, and then reinstalled it. Didn't help. I get the error whether the Iomega is attached or not.

Since the blue screen first happened when I installed the Iomega, it is my main suspect. Maybe the system restore didn't clean up everything?

I've looked on the web and seen that some people with similar problem seem to suspect Norton Anti-Virus.

This morning I did a system restore until two days before the Iomega. One day before I had updated the Cisco VPN client, and I wanted to make sure it wasn't the culprit. I plan to now try this out for a couple of days to see if it works. If it does, I will disable Norton temporarily and install Iomega without the installation CD, and just use plug-and-pray.

Any other suggestions? Does the system restore fully clean away the Iomega stuff, or is there anything I need to manually clean up in the registry or Device Manager?

I found a web at Symantec that talked about adding a registry value, but that was in a part of the tree that I didn't have, so I think it must be for a different version.

Thanks!

Helmer
0
Comment
Question by:aslaksen_h
  • 6
  • 2
8 Comments
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12046662
I upgraded to XP SP2, have external IOMEGA 120GB drive no such problems.... listening and will explore when time permits.
Asta
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12046700
In the meantime, until others step in, some resource links that may be of interim help
http://support.microsoft.com/default.aspx?pr=windowsxpsp2

USB device does not function after connecting device to Windows XP Service Pack 2-based computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;870893&Product=windowsxpsp2

When you install Windows XP Service Pack 2, the USB 2.0 drivers do not appear to update
http://support.microsoft.com/default.aspx?scid=kb;en-us;873169&Product=windowsxpsp2
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12046716
physical hard disk drive on your computer may appear as a removable drive when you run the Wireless Network Setup Wizard in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;878475&Product=windowsxpsp2
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 27

Expert Comment

by:Asta Cu
ID: 12046756
The info below has your error message, if applicable:
Command AntiVirus version 4.62.4 causes an error message on a blue screen in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;870908&Product=windowsxpsp2

Back to work; good luck I sure hope this helps you.  If not, others on our excellent team may have just what you need.  Your feedback is integral.

Best wishes,
":0) Asta
0
 

Author Comment

by:aslaksen_h
ID: 12046987
Thanks to all you for your kind help!

The strange thing is that I get it whether or not the Iomega drive is attached or not, so I'm not sure if it is a USB problem. I suspect that it is something with the Iomega installation.

But on the other hand it could be that it really was the VPN client upgrade that was to blame. The second system restore was to before the VPN upgrade. I will wait and see if that avoids the blue screens. Maybe the problem was with the VPN, and that it was just chance that the first blue screen came when I installed the Iomega the following day?

By the way, the VPN client upgrade adden an item in my Network adapters list in Device Manager. Over the weekend, every time I opened the Dev Man, the network section was expanded. There were no exclamation marks, but does the fact that it opened expanded indicate that there was some problem?

With the old version of the client, there is no VPN item, only my modem and my wireless, and it is not expanded when I open.

Thanks!

Helmer
0
 
LVL 27

Accepted Solution

by:
Asta Cu earned 500 total points
ID: 12047006
Have you tried going back to prior system restore points?
0
 

Author Comment

by:aslaksen_h
ID: 12047073
Yes, that's what I'm doing. I first tried Thursday last week, and now I'm trying Wed last week.

Keeping my fingers crossed!

Helmer
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12206954
Thank you, I'm pleased I could be of some help to you.
Best wishes, Helmer.
":0) Asta
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question