0x0000007f blue screen, Iomega USB HDD, Norton Anti-Virus and CISCO VPN
Posted on 2004-09-13
Last week I installed an Iomega 60GB USB/Firewire portalbe HDD on the USB port on my Dell Inspiron 600m running XP Pro SP2. While installing, I got for the first time a blue screen Stop: 0x0000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). It seemed to recover, but the weekend has been a nightmare, with blue screens all the time.
I ran a memory test, and it came out OK. I upgraded the BIOS, too. I did a system restor to before I installed the Iomega, and then reinstalled it. Didn't help. I get the error whether the Iomega is attached or not.
Since the blue screen first happened when I installed the Iomega, it is my main suspect. Maybe the system restore didn't clean up everything?
I've looked on the web and seen that some people with similar problem seem to suspect Norton Anti-Virus.
This morning I did a system restore until two days before the Iomega. One day before I had updated the Cisco VPN client, and I wanted to make sure it wasn't the culprit. I plan to now try this out for a couple of days to see if it works. If it does, I will disable Norton temporarily and install Iomega without the installation CD, and just use plug-and-pray.
Any other suggestions? Does the system restore fully clean away the Iomega stuff, or is there anything I need to manually clean up in the registry or Device Manager?
I found a web at Symantec that talked about adding a registry value, but that was in a part of the tree that I didn't have, so I think it must be for a different version.