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Windows 2000 Disk defrag issue with Norton Utilities 2003??

I am trying to help someone with a Gateway laptop running Windows 2k (I think NTFS-not sure)


Disk has plenty of free space left. Also there is plenty of memory. She has Norton GoBack 3.0 installed. Disk is fragmented at 53%.

User ran Norton Defrag and it only helped fragmentation by 10%, down to 43% (10%improvement)
User has Norton Goback 3.0 installed. Norton AV and Norton Internet Security.

I am wondering  if since Norton Goback is running if it is causing the Norton Speed Disk defrag not to work properly??

She mentioned that about 10 files could not be defragged (Norton listed this). I think one of them was Pagefile.sys. I await on a list of the others.

Thanks,
Peter
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pacumming
Asked:
pacumming
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1 Solution
 
Zaheer IqbalTechnical Assurance & ImplementationCommented:
Ok well it cant defrag a file if it is in use..
Use windows disk fragmenter under administartive tools..
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pacummingAuthor Commented:
So you are suggesting to use defrag of Win 2k instead of Norton. I never had a problem with Norton. But perhaps GoBack or another process is causing activity to not allow full defragmentation below 40%. The lady's PC has plenty of disk space for defrag work areas. It is NTFS which I doubt makes a difference. So I think it mut be something else.
If Norton cannot do it, the Win 2k defrag should have the same problems. I have the same set up on my PC.

Thanks
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Zaheer IqbalTechnical Assurance & ImplementationCommented:
well its worth a try, also check the event log under event viewer for any other errors.
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