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lsass.exe error

Just want to start clean with the recover cd, but no matter what I do it will not start it from DOS or the cd drive I have been working with hp's support and done very thing they told me to do none of it works.  I am at my wits end
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racn52
Asked:
racn52
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1 Solution
 
blue_zeeCommented:

You don't mention the OS.

XP, 98, ME,?

Zee
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blue_zeeCommented:

It's XP...

Should have read better.

Let's wait for XP Expert comments.

Zee
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QuetzalCommented:
Go to www.bootdisk.com and create a boot floppy.  Boot to the floppy and do fdisk /mbr.  Then reformat the partition.

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q69/0/13.ASP&NoWebContent=1

Also a couple questions:

Are you saying that the computer won't boot from CD? from any CD?
What kind of HP?
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racn52Author Commented:
Quetzal, how do I get it to boot to the floppy it does not give me that option?  
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RevelationCSCommented:
just put the floppy disk in the drive and reboot... is usually boots from the floppy, unless if your bios settings are set to not look at the floppy disk on startup...
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racn52Author Commented:
I will try thank you
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RevelationCSCommented:
feel free to let us know if you continue to have problems with this issue...

don't forget that if this resolves the issue that you remember to close out the question and award the points where appropriate...
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racn52Author Commented:
what if the file is to large for a floppy?   I can not use a zip on the laptop since I can not do anything with it?
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RevelationCSCommented:
are you referring to creation of the boot disk? if you are creating one for win2k/xp, it will be multiple disks and you should follow the directions to extract/create the boot disk properly
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racn52Author Commented:
I got it thanks I should of tried before I ask the stupid question.  Thanks I will keep you posted and will close if this works.
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racn52Author Commented:
I do have an additional question it keeps asking for the ADMIN password and there is none ..... anyway to get around that?  
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RevelationCSCommented:
where is it asking for the ADMIN password?
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racn52Author Commented:
Well I finanlly get it to start to load the disk and then it comes to a dos like screen asking for the password.  There was never one set-up for admin after three atemps it stops the recovery process and shuts down.
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racn52Author Commented:
Closed did not have a floppy on the lap top but HP finally got the issue resolved.
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RevelationCSCommented:
did any of the answers provided above assist you in resolving the problem?
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racn52Author Commented:
Some of it did.  
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RevelationCSCommented:
Just trying to get an idea of what assisted you as the comment that you accepted didn't have any value towards the resolution of the issue. Might be best to have a moderator reopen the question for you so you can accept/split to the expert comments that assisted in you guys coming to your resolution...
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racn52Author Commented:
this infor did not help since I did not have a floppy
just put the floppy disk in the drive and reboot... is usually boots from the floppy, unless if your bios settings are set to not look at the floppy disk on startup...

HP support gave me the info to get around the password thing.

The situation is resolved

Where is the option to close this?
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QuetzalCommented:
racn52, if you didn't get the help you needed, just make a post in Community Support with a copy of the url to this question and ask that it be deleted.  The moderator will make a post in the question stating your request and ask for comments within 96 hrs....just to make sure that no one disagrees.  Then the question will be deleted and your point will be refunded.

As it is, you have awarded points to RevelationCS and the question is closed.

Even the experts like to learn from others...even if they don't benefit from getting the points.  I think all that RevelationCS was fishing for (as I am) was a couple details as to the "magic bullet" that HP supplied to you.

No need to reply to this, just thought you might want to know for the future.
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racn52Author Commented:
Thanks for the info the site is not really user friendly and I did not know I assigned points.  Don't ask me why the following worked but it did.  All I know is the admin password was not longer required.
From: HP Pavilion Notebook E-mail Support
  To: Deb Pierce
  Sent: Tuesday, September 14, 2004 7:09 PM
  Subject: Re: HP pavilion notebook e-mail support (KMM5487701V6965L0KM)
  Hello Deb,
  Thank you for replying with the information requested earlier.  Deb,
  your notebook comes with Operating System CD which allows reinstalling
Windows XP using different method.
  To reinstall the operating system, follow the steps below:
  1.  Ensure that the CD-ROM is connected to the notebook.
  2.  Turn on the notebook.
  3.  Immediately insert the operating system CD into the CD drive.
  4.  Press and hold the Power button for 5 seconds to turn off the
      notebook.
  5.  Press the Power button again to start the notebook.
  6.  Press any key to boot from the CD when prompted.  The Welcome to
      Setup screen is displayed.
  7.  Press ENTER to continue.  A Licensing Agreement screen is
      displayed.
  8.  Press F8 to accept the agreement and continue.  The Setup window
is
      displayed.
  9.  Press ESC to continue installing a fresh copy of the operating
      system without repairing.
  10. Press ENTER to setup the operating system.
  11. Press C to continue using this partition.
  12. Select "Format the partition using the NTFS file system (Quick)",
      and then press ENTER.  A caution message stating that formatting
      this drive will delete all current files, is displayed.
  13. Press F to format the drive.  The reinstallation process begins
and
      may take several minutes to complete.  Your Notebook will restart
      into Windows after the process is complete.
       NOTE:  When prompted for the product key, refer to the Microsoft
              Certificate of Authenticity located on the bottom of your
              notebook.
  If you have further questions, please reply to this message and we
will
  be happy to help you.
  Sincerely,
  Diaz
  HP Total Care
  Our advice is strictly limited to the question(s) asked and is based
on
  the information provided to us.  HP does not assume any responsibility
  or liability for the advice given and shall not be liable for any
  direct, indirect, special, incidental or consequential damages in
  connection with the use of this information.  Always back up your
data.
  For more information, including technical information updates, please
  visit our Web site at http://www.hp.com/go/support.
  Original Message Follows:
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