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Queued Job status does not start automatically..

Posted on 2004-09-13
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Last Modified: 2008-02-01
Hi,

I am using Overland Storage 2100 with two LTO Drives with Robotic Autoloader.

The OS is Windows 2003 and Backup Software is Backup-EXEC 9.1. I have configured Drive Pools to take advantage of utilisation of both the drives.

When I submit two jobs to the Pool, I expect the two jobs to be handed out to two different drives and executed simultaneously. However this does not happen in my environment. The first submitted job is executed and the second one is put on queue. And the other issue is the queued job never starts eventhough the first job is completed?

The above environment was working fine when I used evalution version of Back-up exec. But when I have updated the License  keys , the above setup does not work any more. I have enough licenses and have included Robotic license option also.

Can you please advice me any other settings need to be set?

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Question by:jchatlos
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Expert Comment

by:Duncan Meyers
ID: 12051100
Do you have the necessary license for the two drives?
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Expert Comment

by:kinveachy
ID: 12051426
Yeah you need the library expansion license to backup to more than one tape drive...make sure you have that..
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Expert Comment

by:Duncan Meyers
ID: 12051441
>library expansion license  

It was on the tip of my tongue (so to speak) - I just couldn't remember the name of the darn license option!
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Author Comment

by:jchatlos
ID: 12051652
Hi

Yes we have bought one additional Library expansion license + One license provided with Back-up Software.

Regards,

Sankar



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Expert Comment

by:Duncan Meyers
ID: 12051674
You shouldn't need to do it, but it is worth running the device wizard and make sure that both tape drives appear under the library. If they aren't, just drag and drop the tape drives in the Device Wizard dialogue box.

Also make sure that you have all BE 9.1 patches installed. Select Tools -> Veritas Update and install any necessary patches.
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Author Comment

by:jchatlos
ID: 12061084
The Drives are appearing under the library properly and are in On-Line Status!!

I have updated the Necessary patches as well from Veritas site. But still the same problem occurs.

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Expert Comment

by:kinveachy
ID: 12061093
Have you tried contacting Veritas technical support via email  @ www.veritas.com ?

I've had lots of good help from them even when i was only running the evaluation of the product + they're are very quick to respond.  If you email them now, you'll more than likely get a technical response within an hour or 2.  

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Author Comment

by:jchatlos
ID: 12061101
Hi,

Thank you for that.
Yes I did send a mail with Event log+Veritas Log..

I will update after hearing their solution / comments.
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Accepted Solution

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kinveachy earned 125 total points
ID: 12061106
Good luck!
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Author Comment

by:jchatlos
ID: 12166466
Hi ,

I did a re-install of Veritas of Software with all the patches.  The Problem did not occur again!!
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