Browser Issue - Windows 2000 and IE 6 SP1
Posted on 2004-09-13
Trying to help a user who has plenty of memory and disk space. Running Win 2K with all the patches.
Has Norton AV, Win Doctor and all the goodies. Have run Spybot, Adaware, TDS-3 Trojan finder, CWShredder, Regclean (not MSFT) to show all entries, Hijackthis, and a few other nifty tools. All cache is cleaned out and all Content.IE5 and Temp files and directory contents purged. Standalone laptop PC connected to RoadRunner.
Problem does not occur in AOL browser (which I think is a subset of IE).
Problem: She goes to Google or Yahoo or any page where there are fill in the bank boxes. She fills in the search criteria, hits GO and it takes forever it just kind of hands.
OR she goes to a fill in form on a screen and tries to type something in and go to next field with Tab key and Tab just screws things up (not sure what). She has to use mouse to maintain focus.
Also if she tries to type in some fields in forms it types in nothing. Under AOL it works fine. But not via IE directly.
I have indeed looked at Internet Tools/Options and purged everything including AutoComplete entries which can cause issues.
Still a problem.
Nothing resident running that would cause a problem that I am aware of with my knowledge. Has GoBack 3.0 running but so do I. We have a similarly configured machine in terms of software. Norton Autoprotect in background as well. Might be running NIS (Norton Internet Security).
All Windows patches loaded.
At one point when I would right click on Start and go to Explore (files) a pop-up would ask for a CD. Also occurred if I clicked on a directory. Found out Roxio was trying to take over. So I deleted all references to Roxio and it went away.
I do not have her Event Viewer log in front of me.
Only thing I can think of is to reregister certain IE components if I find the instructions again or to change the registry key to trick it into thinking IE is not installed and to reinstall it.