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MS Outlook keeps crashing virusses are downloaded from the mailserver, though my symantec tools recognize it as virusses

Posted on 2004-09-14
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Last Modified: 2010-04-08
Goodday,

First of all english is not my native language, so I apologize in advance if I am a bit unclear.

When I download my e-mail when I arrive at work it downloads them untill the first virus comes is, though my Norton AntiVirus recognizes it as a virus (NetSky) and places it in quarantine. But after that single e-mail is downloaded Outlook goes nuts, it freezez instantly and so do my other running applications. It closes itself down and restarts itself with the message "The datafile 0w is has not been closed properly. The file is being checked for errors" (this is my translation of the dutch version of outlook) and then when outlook is reloaded it get's the rest of the e-mails untill it encounters another virus, then the proces repeats itself again.
This proces takes about an hour of my time a day and is really driving me nuts (kicking the computer won't help, I've tried that already).
Since these virusses are spread globally I can't imagine I'm the only one with this problem, but I haven't found any sollution yet. I'd say let's switch to eudora mail, but we have a very extensive back-up of contacts and company e-mails in outlook (worth 4Gb) which we keep for reference. so switching to another application isn't really an option.

If you could give me some information on how to deal with this problem or perhaps even solve this I would really appreciate it. I'll give some system info below:

OS: WinXP Pro + SP1
Processor: 3,0GHz
RAM: 512MB
HD: WDC 40Gigs
Software: Office XP Proffesional, Norton Internet Security 2004 (up-to-date), Norton AntiVirus 2004 (up-yo-date)

I hope I give enough information for you experts to have a good bit in it.

Thanks in advance and kind regards,

Elco Vonken
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Question by:sploenk
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Expert Comment

by:sunray_2003
ID: 12053368
What kind of account has been setup in your outlook , pop3 or imap ?

Is there anyway to go the webmail of this email account and remove the virus before even you download it to outlook ?

If you donot have that option , check with the email provider if anything can be done to remove the emails that might contain virus.

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Author Comment

by:sploenk
ID: 12053453
I have an pop3 account and I can access webmail, and I let my ISP put a antivirrus/spam filter on the server itself, though it manages to let a few through. my co-worker here says that it even crashes at startup, so as soon as it is loaded it crashes. Could it be because of the massive data we have stored in outlook.

I know I can delete messages from the webserver, but it just shouldn't work that way

Thanks for your quick reply though

cheers
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LVL 49

Expert Comment

by:sunray_2003
ID: 12053499
sploenk,
>  my co-worker here says that it even crashes at startup, so as soon as
> it is loaded it crashes.

Let us say you no longer download emails with virus. Virus that has already been loaded in your machine could have easily corrupted something .
Scan thoroughly for virus in the system

Take a backup of all the emails and other data in Outlook and try recreating the outlook profile
go to control panel --> mail --> show profiles
delete the profile and create it again and see what happens
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Author Comment

by:sploenk
ID: 12054069
sorry but I'm not sure what you mean with the profiles, could you specify a bit more where this is located, because I run a dutch version and I can't really find the profiles, perhaps i'm translating it wrong. My system is clear of virusses, but it sounds logic that some files may already be damaged because of previous virusses

thanks again though :)
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LVL 49

Expert Comment

by:sunray_2003
ID: 12054120
sploenk,

Can you not find that going to

start --> control panel ---> Mail ---> show profiles ?
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Author Comment

by:sploenk
ID: 12054308
err..no I can't find anything that looks like that follow up you posted...do you have a c:\... for that?
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LVL 49

Expert Comment

by:sunray_2003
ID: 12054317
no .. can you go to control panel and see MAIL icon there ?
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Author Comment

by:sploenk
ID: 12054540
*sigh* sorry sunray, the word mail en e-mail is so integrated in my language that I forgot the dutch word for it, so I was overlooking it..sorry to have wasted your time over this. okay I know what you mean and where to find it, just one more question...what will happen when i delete the profile, do I have to reinstall outlook again?

cheers
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Accepted Solution

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sunray_2003 earned 250 total points
ID: 12054550
You donot have to reinstall outlook. just create  a new profile and that should help
make sure to backup all data before creating a new profile and before deleting already existing profile
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Author Comment

by:sploenk
ID: 12054712
thanks..I'll let you know if it worked
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Author Comment

by:sploenk
ID: 12062110
things are running much smoother now, I backed up my e-mails and deleted all e-mails before 2004, I recreated my outlook profile and it hast crashed for a while now...many thanks sunray *thumbs up*
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LVL 49

Expert Comment

by:sunray_2003
ID: 12063431
You are very much welcome
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