MS Outlook keeps crashing virusses are downloaded from the mailserver, though my symantec tools recognize it as virusses
Posted on 2004-09-14
First of all english is not my native language, so I apologize in advance if I am a bit unclear.
When I download my e-mail when I arrive at work it downloads them untill the first virus comes is, though my Norton AntiVirus recognizes it as a virus (NetSky) and places it in quarantine. But after that single e-mail is downloaded Outlook goes nuts, it freezez instantly and so do my other running applications. It closes itself down and restarts itself with the message "The datafile 0w is has not been closed properly. The file is being checked for errors" (this is my translation of the dutch version of outlook) and then when outlook is reloaded it get's the rest of the e-mails untill it encounters another virus, then the proces repeats itself again.
This proces takes about an hour of my time a day and is really driving me nuts (kicking the computer won't help, I've tried that already).
Since these virusses are spread globally I can't imagine I'm the only one with this problem, but I haven't found any sollution yet. I'd say let's switch to eudora mail, but we have a very extensive back-up of contacts and company e-mails in outlook (worth 4Gb) which we keep for reference. so switching to another application isn't really an option.
If you could give me some information on how to deal with this problem or perhaps even solve this I would really appreciate it. I'll give some system info below:
OS: WinXP Pro + SP1
HD: WDC 40Gigs
Software: Office XP Proffesional, Norton Internet Security 2004 (up-to-date), Norton AntiVirus 2004 (up-yo-date)
I hope I give enough information for you experts to have a good bit in it.
Thanks in advance and kind regards,