Jody Reid
asked on
I am running Symantec Antivirus corporate edition 8.1
I am running symantec antivirus corporate edition 8.1 on my server and over my network.
Our IT administrator has left the company about 6mts ago. He never gave us the password for the server groups and now we can not get back into these groups. Is there anyway of getting these password. I have tried to call symantec but the keep leaving me on hold. Yesterday we waited 1 1/2 hours on hold. Today i have waited 45 mins.If some one could help with this please.
Our IT administrator has left the company about 6mts ago. He never gave us the password for the server groups and now we can not get back into these groups. Is there anyway of getting these password. I have tried to call symantec but the keep leaving me on hold. Yesterday we waited 1 1/2 hours on hold. Today i have waited 45 mins.If some one could help with this please.
Try SYMANTEC... this is the default password ...
ASKER
He changed the defaulf password before he left but can not remember what he changed it to.
Did he leave under a cloud (i.e. fired) or can you call him and ask?
ASKER
no we called him and he gave us all the passwords he could remember but none of them work.
Ooops. Yeah, I'd recommend a re-install.
>> no we called him and he gave us all the passwords he could remember but none of them work.
that's so Strange...... he was the IT Manager of ur company,,,, he had huge responsiblities,,,, and i dont think that if a person is on this much High and Responsible post,,,, he can say now that he cannot remember the passwords.... :-o
so strangeeeeee.... impossible to beleive, atleast for me =\
that's so Strange...... he was the IT Manager of ur company,,,, he had huge responsiblities,,,, and i dont think that if a person is on this much High and Responsible post,,,, he can say now that he cannot remember the passwords.... :-o
so strangeeeeee.... impossible to beleive, atleast for me =\
ASKER
we have 5 servers and 65 computers + 70 employee all with different passwords. Add to this we have 7 different programs running with different password. He was not very good at keeping documents on all these passwords. We have got most off the passwords now but still missing 1 or 2. The problem is he installed symantec about 3 1/2 to 4 yrs ago. You can see our problem we have.
>> The problem is he installed symantec about 3 1/2 to 4 yrs ago.
hmmmmmmmm now I can believe that he can forget the passwords.... =\
Well as we are bound by some rules here.... the only two Legal solutions i can provide u are, either Symantec Suppport(which i know u have already tried) or as Psi said.... a Reinstall =\
hmmmmmmmm now I can believe that he can forget the passwords.... =\
Well as we are bound by some rules here.... the only two Legal solutions i can provide u are, either Symantec Suppport(which i know u have already tried) or as Psi said.... a Reinstall =\
Actually, sirbounty first made the re-install suggestion.
oopsss, ofcoursee Psi.... how stupid of me =(
Sir sorry abt that.... but u can expect that from me today.... im not well and under medication... so its showing its effects =\
Sir sorry abt that.... but u can expect that from me today.... im not well and under medication... so its showing its effects =\
If you have not unistalled yet I will try to get you answer this evening. The passwords for most symantec products are in the registry and can be changed.
ASKER CERTIFIED SOLUTION
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jodyreid - would you mind clarifying what the resolution was on this one?
ASKER
I called symantec and the have a program within the symantec antivirus program called Iforgot.exe. If you run this it gives you a 27 number and letter code. You have to e-mail it to symantec and with in 24-48 hours the e-mail back the password to you. The only yhing is you have to be the administrator for the server account.
Great - thanx.
Glad you got it resolved.
Glad you got it resolved.
Good Job glad it worked out for you
How to uninstall Norton AntiVirus using the Rnav2003.exe removal utility:
http://tinyurl.com/2lrx (links to Symantec's Web site for the Rnav2003 utility)
Or, for a manual uninstall...
Try this:
Start->Run->Regedit
Navigate to the following subkey:
HKEY_CLASSES_ROOT\*\Shelle
Delete the LDVPMenu entry.
Navigate to the following subkey:
HKEY_LOCAL_MACHINE\System\
Delete the following entries:
Defwatch
NAVAP
NAVAPEL
NAVENG
NAVEX15
Norton AntiVirus Client
Norton AntiVirus Server (This entry is not normal for a client install. When found, be sure to delete.)
If no other Symantec products are installed, then also delete the SymEvent entry.
Navigate to the following subkey:
HKEY_LOCAL_MACHINE\System\
Delete the following entries:
Norton AntiVirus
Defwatch
Navigate to the following subkey:
HKEY_LOCAL_MACHINE\Softwar
Delete the VP6 entry.
Navigate to the following subkey:
HKEY_LOCAL_MACHINE\Softwar
Delete the following entries:
VP6TempID
VP6ClientInstalled
NAVCEClientNumber
NavCeClientNumber
Nav
Navnt
Select My Computer in the left pane for each search, and click Edit in the Menu bar. Then click Find, and do a search for the following two keys:
9526CFE08DA32DC4CB754D39A7
VirusProtect6
Delete every instance of the above keys. These are the product install keys for the Symantec AV client.
Delete the following subkey:
HKEY_LOCAL_MACHINE\SOFTWAR
Navigate to the following subkey:
HKEY_LOCAL_MACHINE\SOFTWAR
Delete the vptray entry.
Navigate to the following subkey:
HKEY_USERS\.DEFAULT\Softwa
Delete the VirusProtect6 entry.
--------------------------
Note: Do not delete the Intel folder. Other programs or hardware could be using this key.
--------------------------
Check under the long keys in HKEY_USERS for an INTEL key. If present, open it and delete the Intel\LANDesk\VirusProtect
Restart the computer.
Also, make sure it no longer exists under:
C:\Program Files\Symantec
C:\Program Files\Norton
C:\Documents and Settings\All Users\Application Data\Symantec
C:\Program Files\Common Files\Symantec Shared\VirusDefs